Systems Operator

Job description

Over the past 100 years, IBMers all over the globe have helped make the world work better and smarter. In this new era of Cognitive Business, IBM is helping to reshape industries by bringing together our expertise in Cloud, Analytics, Security, Mobile, and the Internet of Things: Changing how we create, collaborate, analyze and engage. From transforming healthcare to improving the retail shopping experience – it's what IBMers do. In Africa, we've been changing the way the continent does business for more than 50 years, and as our company continues to grow, we're looking for talented professionals to join us in this new era.
Join us and be part of a diverse and global team of thinkers and doers, and make an impact.

The role will include Performing 24x7 System Monitoring, Batch Processing and System Recovery.
Following of Incident/Problem and Change Management using account specific Tools and Processes
RESPONSIBILITIES :
Monitoring
Based at the Customer Site.
Re-act to events received at the Focal Point Monitoring Console
Incident and Problem Management
Take ownership and log every actionable alert using appropriate tool set
Action every problem record in a timely fashion or assign to correct resolver group as appropriate
Maintain accurate records in the Hand-over database.
Maintain current status of incident/problem record.
Ensure problems are handled effectively within SLA targets.
Assist other Operators with technical or process issues.

Change Management
Verify content of changes assigned to you to ensure you can perform the activities requested.
Highlight any concerns as process.
Action or Assist any changes assigned to you or your Team and maintain the status of change records using appropriate tool set
Monitor scheduled changes to ensure completeness.
Maintain status of scheduled changes throughout Shift and Hand-over, documenting progress/completeness in Hand-over log and change tool where appropriate
Highlight any out of line situations to the Service Manager or Team Leader or as per process.

Communication
Maintain Hand-Over document with status of problems together with transition changes and ongoing issues
Participate in Shift Hand-over and ensure all relevant information is passed onto the incoming shift members
Provide effective communication to Our Customers, other Support Groups and Ops Team members
Escalate and document critical situations as per the process.
Provide feedback on Event Monitoring issues.
Identify areas for alert reduction
Input to Up-line on reducing, automating or eliminating manual tasks

Regular Duties
Perform 24X7 Monitoring- Weekend included.
Comply with IBM Cyber security and ITCS300 rules and regulations.
Assist in Procedure maintenance as requested
Participate in Operations Education Training

Auto req ID

52518BR
Required Education

High School Diploma/GED
Role ( Job Role )

Computer Operator
State / Province

WESTERN CAPE
Primary job category

Technical Services
Contract type

Regular
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GTS
Preferred Education

Technical Diploma
City / Township / Village

CAPE TOWN
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

2-3 year's technical and basic knowledge of Control-M & Batch Monitoring
1 year Control-M Application experience
Work experience in Distributed OPS will be required.
Netcool /Maximo Monitoring

Country

South Africa
Preferred Technical and Professional Experience

PSM Experience
Netboz Experience
Monitoring of Backups exposure.
Control-M Monitoring ,Job Scheduling experience
Managing Adhoc request on Control-M
XL Experience
Visual Board Updating

Basic IT knowledge .
Good Understanding GDF Knowledge & Methodology.

Secondary Job Category

Other Technical Services
Eligibility Requirements

none