System Management specialist - Event Management-2nd/3rd level support

Job description

Position description

One of the IBM pillars for successful business is to be informed in advance for possible problems on the customer systems. Netcool helps company identify where they have problem on their infrastructure. That's why the Netcool is used and this allows us to receive the information (alerts) before the customer recognize that the problem occurs. Tivoli Netcool/OMNIbus is a service level management (SLM) system that delivers real-time, centralized monitoring of complex networks and IT domains. Netcool and it is very powerful. As is one of the key Hybrid Service Technology (HST) tool giving us great opportunity to setup up and configure the monitoring parameters and thresholds.

On the other hand this is not only one area where the Netcool team is playing key role. We have very wide portfolio of products in our scope. Any technically oriented candidate should be able to find appropriate technical area for her/his personal interest and grow in it inside the IBM team.

Responsibilities

As a member of our team you will be managing, maintaining and updating the Netcool infrastructure. You will work on the automation projects, monitoring improvements, documentation, standardization of the whole technical solution and on troubleshooting technical environment. Another core of your work will be educating involved teams, doing the systems management and communication to IBM'ers and customers as well. Moreover, as expert you will be able to work on the new projects, design and size the new solution and eventually you will perform installation and architecture decision steps of the new infrastructure or cooperate with project management on successful implementation.

Requirements

·  At least 2-3 years of experiences in IT technology on technical role
·  UNIX/Linux/Windows systems on the basic level
·  Network technology on basic level
·  Independent and active approach, ability to work under pressure, good communication

Preferred skills

·  Netcool - intermediate
·  Shell scripting or perl scripting or java scripting is advantage
·  Basic knowledge of SQL standards, working with databases (preferably DB2)
·  Any knowledge of the Tivoli product (ITM6, TMF, TEC, ITCAM, TADDM, SRM, ... )
·  Tivoli monitoring approach concept will be highly appreciated

Our benefits:

·  5 weeks of paid vacation
·  Relocation assistance in the amount of 15.000 CZK paid according to Relocation Assistance Policy (this package is conditional)
·  Elaborate education program for each employee - training during the work career, courses are lead by professional lectors; e-learning education; flexible education plan for each job position
·  Strong career opportunities
·  Access to Hi-tech; MAC@IBM
·  Above standard Medical Care
·  Discounts in Sports, Culture, Healthcare, Childcare, Finance, Electronics
·  Global Travel and Life insurance
·  Contribution to the Pension fund
·  IBM stock purchase plan

You will have the opportunity to:

·  Join our Succeeding@IBM Program - a structured on-boarding and development program
·  Become part of our diverse and multinational community and collaborate within global and local teams
·  Gain knowledge and develop skills through our world-class trainings
·  Benefit from mentoring and coaching
·  Balance your work with your life and enjoy a flexible working environment

Please, take in consideration, that should your application be successful, our recruiters will contact you within 14 days.

Auto req ID

173474BR
Required Education

High School Diploma/GED
Role ( Job Role )

Infrastructure Specialist
State / Province

BRNO-MĚSTO
Primary job category

Technical Specialist
Company

(0674) IBM Global Services Delivery Center Czech Republic s.r.o.
Contract type

Regular
Employment Type

Full-Time
ERBP

Yes
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GTS
Preferred Education

Master's Degree
City / Township / Village

BRNO
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

.
Country/Region

Czech Republic
Preferred Technical and Professional Experience

.
Secondary Job Category

Services Specialist
Eligibility Requirements

none
Position Type

Professional
Early Professional Track

Not Applicable - Professional Hire