Software & Support MaaS360

Job description

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
In this role, you will work directly with the customer’s IT management and/or First Level Support to integrate and troubleshoot MaaS360. You will also work closely
with different groups in our organization to help customer lifecycle management,
collaborate with our R&D organization to improve our product by providing
feedback on customer needs/requirements, and help our sales organization achieve
successful customer engagements

Required Technical and Professional Expertise

- At least 1 year of technical support experience troubleshooting complex issues
primarily related to software or web-based solutions.
- Working as an IT administrator and operating within a ticketing system.
- Good understanding of various operating systems; Android, iOS, macOS and
Windows (Home, Enterprise and Server)
- Experience in testing and troubleshooting across previously mentioned technical
domains
- Previous experience supporting internal and external customers, with passion and
ability to educate and train them on their new MDM solutions

Preferred Technical and Professional Expertise
- 2 Plus years of related experience
- Demonstrated hands-on experience with smartphones, tablets, and laptops in a
business environment.
- Experience with Azure or Office365 a plus