Software Support Engineer - Qradar

Job description

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
As a L2 Support Engineer you will be an integral part of our WW Support team. You will be involved in supporting IBM QRadar. You will gain exposure to a wide range of Security technologies, working with some of the world’s top network and security experts, to expand your knowledge in the ever expanding Cyber Security realm. You will find a challenging role with great personal rewards gained when assisting in solving mission critical situations for some of the largest multinational companies globally. To succeed in this role you must like being challenged. You must be able to understand extremely complex situations and also have the ability to convey complex situations in simple terms. You should be as comfortable talking to an Engineer as to a CISO.

Required Technical and Professional Expertise
-Hands-on experience with Linux operating systems (Red Hat Preferred)
-Strong understanding of networking and able to troubleshoot system performance issues
-Previous experience in a customer facing technical support role
-Ability to diagnose and troubleshoot technical issues
-Excellent problem solving and communication skills
-Ability to provide step-by-step technical help, both written and verbal
English: Fluent

Preferred Technical and Professional Expertise
-Certification in AWS, Azure, VMWare, IBM Cloud, LPIC is preferred
-Hands-on experience with SIEM Technology (Qradar, Splunk, Arcsight)