Software Support Agent

Job description

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
In this position you will provide first line IBM Db2 Analytics Accelerator for z/OS (IDAA) customer technical support for some of IBM's largest global clients in banking, insurance, government, and manufacturing. You will be the primary interface, managing the support experience for these clients end to end. Using IBM's Cognitive Support Platform (Salesforce), you will review and research customer technical issues and questions, collect additional documentation, troubleshoot and recreate as needed/available. You will provide the best resolutions for cases working closely with other teams i.e. IDAA development, Db2 for z/OS, Db2 for LUW, Linux, Systems, etc.

Required Technical and Professional Expertise

·  I/T Administration and/or Customer Support Experience.
·  Hands on OS experience, preferably Linux/Unix or z/OS.
·  Aptitude to quickly learn and apply technology.
·  Passion for problem solving.
·  Strong English and communication skills.

Preferred Technical and Professional Expertise

·  Hands on experience with database technology/experience as a DBA.
·  Hands on experience with z/OS.