Softlayer Client Services

Job description

Posted

26-Aug-2015

Travel

10% travel annually

Job area

Sales

Business group

IBM Cloud

Job category

Sales

Business unit

PlatformSvcs

Job role

Inside Territory Sales Representative

Job role skillset

General

Commissionable/ Sales-Incentive jobs only

Yes

Job description

Empowered. Innovative. Inspiring. Creative. Intense. These are all words we use to describe life at SoftLayer, an IBM Company.

The Client Services job is a post-sales role designed to orient and educate new customers to the SoftLayer environment and their solution. The Client Services Representative will contact new customers, discuss their SoftLayer solution with them, conduct portal demonstrations and develop customer educational content.

Responsibilities will include:
• Onboard customers within their first 120 days.
• Proactively contact and communicate with customer.
• Develop customer education content.
• Assist customers with SoftLayer orientation.
• Provides customers with technical product advice during post-sales discussions.

Candidate Requirements:
• Mandatory to have fluent language skills in Japanese. Preferable to also have any of the following languages as well: Arabic, German, Italian, Portuguese or Spanish.
• Must be able to demonstrate previous proven sales, negotiation, communication and problem solving skills in a technology field.
• Demonstrated written, verbal and presentation skills.

·  Demonstrated ability to communicate technical concepts in articulate manner.
• Demonstrated customer service and technical experience.
• Demonstrated written, verbal and presentation skills.
• Ability to work independently and as part of a team.

IBM has always been committed first and foremost to its people. We believe true innovation is driven by diversity, so in order to uphold our reputation as an industry-leading enterprise, we rely on people from different backgrounds, different perspectives and different attitudes. So come on board and join us as we enter a new era for our industry – and our planet.

Required
·  Bachelor's Degree
·  English: Fluent

Additional information
Have a question you'd like to ask?
Follow us on Facebook at www.facebook.com/ibmcareersanz
Follow us on Twitter at www.twitter.com/ibmcareersanz
For further inquiries please contact Linda Banno at http://au.linkedin.com/in/lindabanno

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.