SIL - Service Integration Leader

Job description

Responsible for Managing and coordinating integrated delivery teams for the account and client
Responsible for acting as the primary contact between DPE and the delivery support organization work with DPE, PE and client to understand requirements Support the DPE and PE as the service delivery advocate mange cost of delivery by looking at better ways to provide service in the cost efficient manner
Provide technical direction to delivery teams in support of the service changes and critical system recovery. Be client visible and provide E2E delivery of an integrated service for client and account team,
Promote and implement IBM standards and best practices, as the foundation fo service for the client
Monitor and manage SLA performance, and report potential exposures in a timely manner
Proactively monitor problem and change process, and manage, issues, alerts as needed to ensure the quality of service lead delivery to deliver agreed client delivery plan, for their service
Oversee system security and compliance regulations in support of the client environment

Additional benefits:
·  Internal and external trainings and certifications
·  Upskilling programs, wide possibilities of skills' development
·  Multisport card
·  Private medical package (Medicover) and insurance package
·  Fresh fruits in the office
·  Cinema, ski, and mountain trips for IBMers
·  Holiday camps for children
·  Discounts for IBMers (for a wide range of services/products)
·  Social Fund benefits
Auto req ID

336776BR
Required Education

Bachelor's Degree
Role ( Job Role )

Service Integration Leader
State / Province

SLASKIE
Primary job category

Technical Specialist
Company

(1065) IBM Global Services Delivery Centre Polska Sp. z.o.o
Contract type

Regular
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GTS
Preferred Education

Master's Degree
City / Township / Village

Katowice
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  Min. 2 years IT Project Management experience (preferable in an infrastructure environment)
·  IT infrastructure projects experience (storage, networking, servers, virtualization, databases, high availability, disaster recovery, backup/restore, data center, IT infrastructure security
·  Project team management or Service Integration Leader experience
·  Strong customer management skills
·  Ability to work in a dynamic and multicultural environment
·  Positive and professional attitude
·  Professional and Business English speaking and writing
·  Excellent time management, organization & communication skills
·  Leadership skills, proactive way of working, and can-do approach
·  Attention to details & quality focus
·  Analyzing and problem-solving skills
·  Ability to work in a virtual, dynamic, and multicultural environment
·  Excellent interpersonal communication and negotiation skills
·  Fluent English
Country/Region

Poland
Preferred Technical and Professional Experience

·  ITIL Service Management qualification
·  Project Management certifications e.g. PMP, PRINCE2, IPMA
·  Any PM training and certificates, experience in outsourcing services
·  Managing a full project life cycle
·  Strong customer/ 3rd parties management skills
·  Travel requirements depend on the project
Secondary Job Category

Technical Services Specialist
Eligibility Requirements

N/A
Position Type

Professional
Early Professional Track

Not Applicable - Professional Hire
Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.
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At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
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