ServiceNow Admin - remote work across Poland [Online Recruitment]

Job description

Full time remote work possible - anywhere in Poland.

You'll be working in the Application Support team in ICD Organization based in Wrocław and Katowice. We are the experienced team responsible for end to end enterprise application support process using ITSM technologies (IBM Control Desk, ServiceNow). We are highly independent, capable of Agile Process and self-driven organization focused on European customers.

We are looking for ServiceNow Administrator to be part of a cutting edge ServiceNow technology team. On this position you will be responsible for administering and supporting solutions built on the SNOW platform for our customers.

Main duties:

·  Providing level 2 support for ServiceNow instances
·  Performing daily operational and support tasks on the ServiceNow platform
·  Initial analysis and troubleshooting of reported Incidents until ticket closure
·  Coordination with other teams supporting service
·  Handling tickets within the agreed Service Levels & escalating tickets to next level support as needed
·  Performing tool health checks
·  Ensuring ServiceNow application is up and running
·  Troubleshooting tool related problems escalated by users
·  Configuration and implementation of new features within ServiceNow
·  Following the change management process to deploy update sets and release ServiceNow capabilities and integration with other systems for future potential
Additional benefits:
·  Training and certifications
·  Private medical package and insurance package
·  Multisport Card
·  Working on international projects in multicultural teams
·  Good to be an IBMer discounts
·  Cinema & trips for IBMers
·  Language classes
·  Summer camps for children #PRIDE19EU #PRIDE19

Auto req ID

325088BR
Required Education

Bachelor's Degree
Role ( Job Role )

Systems Management Specialist
State / Province

DOLNOSLASKIE
Primary job category

Technical Specialist
Company

(1065) IBM Global Services Delivery Centre Polska Sp. z.o.o
Contract type

Regular
Employment Type

Full-Time
ERBP

Yes
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GTS
Preferred Education

Master's Degree
City / Township / Village

Wroclaw
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  Experience with ITSM tools (Maximo, ServiceNow, HP Service Manager, etc.)
·  Knowledge of JavaScript, XML, HTML, SOAP, REST, AJAX, SSO-SAML, and Integration of ITSM platforms
·  2+ years of IT experience in a complex environment
·  Good understand of ITIL processes
·  Good troubleshooting, Log review and debug Skills
·  Demonstrated experience providing end-user support/system management for complex systems
Country/Region

Poland
Preferred Technical and Professional Experience

·  Bachelor's degree in Computer Science (or related field) or equivalent experience
·  Analytical thinking and problem solving
·  Strong communication and interpersonal skills
·  Manage multiple initiatives simultaneously
·  Demonstrate a high level of initiative, accountability and critical thinking
·  Strong organizational skills and attention to detail
Secondary Job Category

Technical Services Specialist
Eligibility Requirements

N/A
Position Type

Professional
Early Professional Track

Not Applicable - Professional Hire
Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.
Referral Promo Code

#GTSPL20
Introduction

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Your Life @ IBM

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Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.
About Business Unit

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's this unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
About IBM

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