Service Line Representative - Digital Workplace Services

Job description

The IBM Digital Workplace Services Service Line Representative (SLR) assumes primarily a new business role (new client acquisition) and some account ownership responsibilities for existing Digital Workplace Services clients. One must possess demonstrated technical skills in all aspects of mobile computing, desktop computing, device life cycle management, Managed Mobility Services, and Device as a Service as well as all aspects of service desk management including AI (artificial intelligence) and machine learning as well as working knowledge of other IBM infrastructure services portfolio offerings. A thorough understanding of the IT industries infrastructure technologies and solutions is a must. One must understand the competitive landscape in this space and be able to develop appropriate sales strategies to win. The Digital Workplace Services Service Line Representative must convey subject matter expertise and credibility in working with clients, potential clients, and other IBM Opportunity Identifiers and extended IBM team members. One will need to apply sales skills to engage and close opportunities with key decision makers and ensure smooth transitions from the sales phase to the delivery phase (ie hand-off from sales team to transition and steady state teams).

This is predominantly a new business/business development role. We are looking for a true "Hunter" sales professional that understands how to cultivate new business and how to manage a territory to win net new mobility/Digital Workplace Services clients in IBM's Enterprise and Commercial client set while being adept at maintaining high levels of client satisfaction with existing customers. The seller must be able to manage large, complex transactions, cross-sell and upsell effectively, respond to RFP's, utilize marketing intelligence tools like discover.org and other IBM marketing tools as well. #HJ19MEA

Auto req ID

254092BR
Required Education

Bachelor's Degree
Role ( Job Role )

Solution Representative
State / Province

AR RIYAD
Primary job category

Sales
Company

(1036) IBM Middle East FZ-LLC Saudi Arabia Branch
Contract type

Regular
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

Yes
Travel Required

Up to 25% or 2 days a week (home on weekends- based on project requirements)
IBM Business Group

GTS
Preferred Education

Master's Degree
City / Township / Village

RIYADH
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  Basic knowledge of the mobile and desktop compute landscape including: Device as a Service, Device Lifecycle Management, End-User computing applications, Service Desk, End-user support Managed Services, and Managed Mobility Services.
·  Basic knowledge of multi-vendor IT Infrastructure Solutions including concepts of Public, Private, and Hybrid Cloud.
·  At least 3 years of experience in Solution/Managed Services Sales
·  At least 1 year of experience in Mobility, Digital Workplace Services, and End-user Managed Services Sales.
·  Readiness to travel 50% annually
Country/Region

Saudi Arabia
Preferred Technical and Professional Experience

·  Bachelor's Degree
·  At least 5 years of experience in the mobile and desktop compute landscape including: Device as a Service, Device Lifecycle Management, End-User computing applications, and Service Desk and End-user support Managed Services.
·  At least 5 years of experience in multi-vendor IT Infrastructure Solutions including concepts of Public, Private, and Hybrid Cloud.
·  At least 5 years of experience in Solution/Managed Services Sales
·  At least 3 years of experience in Consultative Sales strategies and methodologies
·  At least 5 years of experience in Executive Relationship Management
Secondary Job Category

Solution Sales
Eligibility Requirements

None
Position Type

Professional
Early Professional Track

Not Applicable - Professional Hire
Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.
Referral Promo Code

#HJ19MEA
Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Life @ IBM

What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.
About Business Unit

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
About IBM

IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.