Service Delivery Manager with French

Job description

Your future made with IBM

Experience new and diverse professional challenges. Take your career further with IBM's Client Innovation Center Wroclaw & Katowice. Be part of a multicultural team that helps our clients to transform how their IT services are delivered. You will discover a friendly team-focused environment: an inspiring workplace that provides an open and collaborative culture. You will have an opportunity to work from the IBM office and remotely from home. Enjoy varied and challenging work - and grow your expertise through training and career development tailored to you. Shape your future by joining a global team that has driven client success for more than 100 years.

Currently we are looking for candidates for the Service Delivery Manager with French job position. It is a highly independent, client-facing role. Service Delivery Manager will be the primary contact between the account management team and the delivery support organization. Will be an integral part of the account planning and delivery support strategy.

Main activities and responsibilities:
·  working with multiple stakeholders to ensure alignment of Service Management processes / policies / procedures with the client's expectations and needs
·  ensuring swift and effective communication between a client, functional manager(s), technical & supporting teams
·  coordinating service restoration for incidents affecting the production infrastructure environment
·  acting as point of escalation for day-to-day issues
·  tracking & reporting performance metrics and working towards higher service availability and resilience
·  actively participating in Incident-Problem-Change management,
·  taking leadership when looking for solutions to professional, technical or operational project problems based on analytical skills and business knowledge of the Client
Additional benefits:
·  Internal and external trainings and certifications
·  Upskilling programs, wide possibilities of skills' development
·  Multisport card
·  Private medical package (Medicover) and insurance package
·  Cinema, ski and mountain trips for IBMers
·  Holiday camps for children
·  Discounts for IBMers (for wide range of services/products)
·  Social Fund benefits
Auto req ID

214776BR
Required Education

Bachelor's Degree
Role ( Job Role )

Service Availability Manager
State / Province

DOLNOSLASKIE
Primary job category

Technical Specialist
Company

(1065) IBM Global Services Delivery Centre Polska Sp. z.o.o
Contract type

Regular
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

Up to 10% or 1 day a week
IBM Business Group

GTS
Preferred Education

Master's Degree
City / Township / Village

WROCLAW
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  Very good French language skills
·  Good English language skills
·  At least 2 years of experience in a client-facing role
·  Communication skills with multiple levels of an organization
·  Ability to drive the resolution of escalated problems
·  Analytical skills
·  Proactive attitude and focus on results

Skill-keywords

ITIL, French, SDM, Service Delivery Manager,
Country/Region

Poland
Preferred Technical and Professional Experience

·  Knowledge of Service Management based on ITIL
·  Experience in IT services
Secondary Job Category

Technical Services Specialist
Eligibility Requirements

n/a
Position Type

Professional
New Collar Role

No