Service Coordinator - Configuration Librarian

Job description

The Configuration Librarian is the custodian and guardian of all master copies of CIs registered with Configuration Management. The role is responsible for the integrity and accuracy of the configuration data.

Responsibilities:

·  Controls the receipt, identification, storage, and withdrawal of all supported CIs
·  Provides information on the status of CIs
·  Numbers, records, stores and distributes Configuration Management issues
·  Assists Configuration Manager to prepare the Configuration Management Plan
·  Creates an identification scheme for Configuration Management libraries and the DML
·  Creates libraries or other storage areas to hold CIs
·  Assists in the identification of products and CIs
·  Maintains current status information on CIs
·  Accepts and records the receipt of new or revised configurations into the appropriate library
·  Archives superseded CI copies
·  Hold the master copies
·  Issues copies of products for review, change, correction or information when authorized to do so
·  Maintains a record of all copies issued
·  Notifies holders of any changes to their copies
·  Collects and retains information that will assist in the assessment of what CIs are impacted by a Change to a product
·  Produces configuration status accounting reports
·  Assists in conducting configuration audits
·  Liaises with other databases where CIs are common to other systems.
·  Is responsible for the currency & availability of base reference and populated relationship
·  Information in the Configuration
·  Maintains the consistency of the CMS, ensuring compliance to architectural standards
·  Is responsible for populating the CMS with descriptions of the attributes and relationships of the
·  Logical and physical configuration items
·  Undertakes periodic audit of configuration information

As an IBM employee, you will be entitled to the following benefits:

·  5 weeks of paid vacation
·  Elaborate education program for each employee - training during the work career, courses are lead by professional lectors; e-learning education; flexible education plan for each job position
·  Strong career opportunities
·  Access to Hi-tech; MAC@IBM
·  Above standard Medical Care
·  Discounts in Sports, Culture, Healthcare, Childcare, Finance, Electronics
·  Global Travel and Life insurance
·  Contribution to the Pension fund
·  IBM stock purchase plan
You will have the opportunity to:

·  Join our Succeeding@IBM Program - a structured on-boarding and development program
·  Become part of our diverse and multinational community and collaborate within global and local teams
·  Gain knowledge and develop skills through our world-class trainings
·  Benefit from mentoring and coaching
·  Balance your work with your life and enjoy a flexible working environment

Please, take in consideration, that should your application be successful, our recruiters will contact you.

Auto req ID

205356BR
Required Education

High School Diploma/GED
Role ( Job Role )

Service Coordinator
State / Province

BRNO-MĚSTO
Primary job category

Technical Specialist
Company

(0674) IBM Global Services Delivery Center Czech Republic s.r.o.
Contract type

Fixed Term - Long Term
Employment Type

Full-Time
ERBP

Yes
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GTS
Preferred Education

Technical Diploma
City / Township / Village

BRNO
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  Fluent English minimum is B1 level
·  Advanced knowledge of MS Excel
·  Detail oriented person
Country/Region

Czech Republic
Preferred Technical and Professional Experience

·  ITIL Foundation (overview of IT Services)
·  1 year experience in Configuration Management
·  Ability to identify and address the gaps in complex process which uses several types of database sources
Secondary Job Category

Technical Services Specialist
Eligibility Requirements

.
Position Type

Early Professional
Early Professional Track

Industry Early Professional
New Collar Role

Yes