Senior Storage Technical Engineer

Job description

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

The Multi-Vendor Services Storage Team in Sofia is expanding, and we are looking to hire Senior Storage Technical Engineer tasked with sharing technical expertise and resolving technical issues for IBM clients worldwide.

As part of the job, the Senior Storage Technical Engineer would have the following responsibilities.

• Perform problem determination/fault isolation by analyzing support logs and diagnostic data.
• Use lab hardware to re-create customer configurations to replicate failure scenarios.
• Provide real time assistance to field technicians to resolve critical client technical issues.
• Demonstrating soft and technical skills that contributes to client satisfaction.

Required Technical and Professional Expertise

Education and professional experience:
·  At least 3 years of experience in a technical support role – Remote support or Administration.
·  Experience providing technical support or administration for storage products with focus on the following OEMs: HPE, NetApp, Lenovo.

Skills and competencies:
·  Understanding of multi-vendor enterprise storage technologies including software defined storage, storage virtualization, and network & fabric attached storage devices.
·  Knowledge of storage networking SAN/NAS standards and protocols (Fibre Channel, iSCSI, NFS, CiFS, etc.
·  Customer-first mindset with high sense of ownership
·  Excellent command of spoken and written English (B2-C1 level).

Preferred Technical and Professional Expertise
• Knowledge in TCP/IP concepts.
• Experience with Cluster/HA environments.
• Previous experience in delivering technical education will be considered an advantage.
• Industry recognized associate, professional, or expert certification.