Senior Delivery Consultant - Automation

Job description

Introduction
Joining the IBM Technology Expert Labs teams means you'll have a career delivering world-class
services for our clients. As the ultimate expert in IBM products, you'll bring together all the
necessary technology and services to help customers solve their most challenging problems.
Working in IBM Technology Expert Labs means accelerating the time to value confidently and
ensuring speed and insight while our clients focus on what they do best running and growing their
business.
Excellent onboarding and industry-leading learning culture will set you up for a positive impact,
while advancing your career. Our culture is collaborative and experiential. As part of a team, you will
be surrounded by bright minds and keen co-creators—always willing to help and be helped—as you
apply passion to work that will positively impact the world around us.

Your Role and Responsibilities
As a Delivery Consultant, you will learn and experience how we apply technical expertise to ensure
world-class delivery using consultative skills such as problem-solving issue- / hypothesis-based
methodologies, communication, and service orientation skills. As a member of IBM Technology
Expert Labs, you will be client-focused, courageous, pragmatic, and technical to optimize and
trailblaze new solutions that address real business challenges.
To help achieve this win-win outcome, a 'day-in-the-life' of this role may include, but not be limited
to…
• Developing Solutions to Reach True Business Value: Understanding clients' main challenges
and developing solutions that help them reach true business value by working through the
phases of design, development integration, implementation, migration and product support
with a sense of urgency.
• Agile Planning and Execution: Creating and executing agile plans where you are responsible
for installing and provisioning assets, testing, migrating to production, and day-two
operations.
• Self-Motivated Problem Solving: Demonstrating a natural bias towards self-motivation,
curiosity, and initiative in addition to navigating data and people to find answers and present
solutions.
• Collaboration and Communication: Strong collaboration and communication skills as you
work across the client, partner, and IBM team.

Required Technical and Professional Expertise
• Leadership and accountability of multi-functional steam.
• Professional knowledge of enterprise planning, design, and delivery functions for one or
more of the IBM Automation portfolios delivered within Diamond and/or Strategic accounts.
• Deep expertise and subject matter expert in two or more products from the IBM
Automation portfolio
• Expertise in architectural planning and implementation for the upgrade/migration strategies
for the related products.
• Experience in the OpenShift platform or competitor Kubernetes offerings.
• Experience in team or project leadership.

Preferred Technical and Professional Expertise
• Experience in AWS or Azure cloud platforms
• Deep Experience in troubleshooting, logging, debugging errors and connectivity issues