Salesforce Developer

Job description

We live in a moment of remarkable change and opportunity. Data and technology are transforming industries, society, and even the workplace by creating professions that did not exist before the emergence of data, cloud, social, and mobile technologies.As the largest technology and consulting employer in the world, IBM is a leader in this global transformation and is just the place to continue your career. Network in an open, friendly and flexible work environment where diversity is embraced, while new and creative ways of thinking are encouraged and supported. As an IBMer, you can change the way the world works. Join this IBM team and be part of a diverse and global company of thinkers and doers—people who want to make an impact, cultivate their expertise and collaborate with some of the world's top business and technology professionals.

The Technical Support Delivery team is looking for an experienced Salesforce Developer to join our high-performing application development team. Our portfolio of applications spans electronic support, call/problem management, and entitlement systems. We operate and transform the capabilities for IBM worldwide technical support which is key to IBM's growth. The Salesforce Developer will be a key contributor on a dynamic squad within IBM Support that develops for external and internal clients on the IBM Salesforce system with the goal of ensuring our client's success.

You'll work with developers, architects, project managers, operations professionals, and subject matter experts to help develop and support middleware applications that provide integration and web services to client facing applications used by IBM's partners and clients. The components you build, test, deploy, and support will become the core components of IBM's call/problem management infrastructure of the future.

Who you are:

·  Self-motivated and self-managed with a demonstrated analytical ability and curiosity
·  Takes creative approaches to problem solving, innovation, and issue resolution
·  Works independently and within a team setting
·  Strong oral and written communication skills
·  Fluent in English• Live in or willing to move to Austin, TX to work collaboratively in the office
·  Experience integrating Apex classes with external and SOAP and REST web services
·  Exposure to Agile, DevOps, and Automated Testing
·  Demonstrated communication skills
·  Experience with writing web applications with responsive design elements​

What you'll do:

·  Join an Agile team
·  Contribute in transforming IBM technical support
·  Propel innovation and contribute to exciting new projects
·  Work in a newly renovated Agile space in IBM Austin

How we'll help you grow:

·  Offer an opportunity to be a part of a hardworking team in a collaborative, borderless organization in an inspiring, empowered environment
·  Provide a place where you're proud to work and where you are motivated to produce the best results possible

No remote opportunities exist

Must have the ability to work in the US without current/future need for IBM sponsorship

Auto req ID

192652BR
Required Education

High School Diploma/GED
Role ( Job Role )

Software Developer
State / Province

TEXAS
Primary job category

Software Development & Support
Company

(0147) International Business Machines Corporation
Contract type

Regular
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

F&O
Preferred Education

Bachelor's Degree
City / Township / Village

AUSTIN
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

· Experience with but not limited to Console Integration Toolkit, Apex classes, Apex triggers, Visualforce Page, JavaScript, HTML, CSS, Lightning Components, JQuery, SOQL
· Ability to develop custom declarative and programmatic solutions to enhance service console channels such as Live Agent, Omni-Channel, Email-to-Case, Web-to-Case, and others
· Experience with the Setup UI to configure Service Console in Salesforce Classic
· Deep technical knowledge of Salesforce technologies to design and develop an enterprise wide web-based solution
· 3 – 5 years' experience using the Salesforce Service Console
· Experience in Service Console Implementations with good understanding of Knowledge and Case Management processes and how to automate those processes using process builder, workflow rules, visual flows, assignment rules, escalation rules, etc.
· Ability to write Apex classes that work with Force.com API's
Country/Region

United States
Preferred Technical and Professional Experience

· Bachelor's Degree
· Salesforce.com Certified Platform Developer
· Salesforce.com Certified Administrato
Secondary Job Category

Other Software Development & Support
Eligibility Requirements

·  None
Position Type

Early Professional
Early Professional Track

Industry Early Professional
New Collar Role

Yes