Salesforce Consultant

Job description

Introduction
As a Package Consultant at IBM, get ready to tackle numerous mission-critical company directives. Our team takes on the challenge of designing, developing and re-engineering highly complex application components and integrating software packages using various tools. You will use a mix of consultative skills, business knowledge, and technical expertise to effectively integrate packaged technology into our clients' business environment and achieve business results.

Your Role and Responsibilities

·  Work with clients to implement solutions around Salesforce, across a variety of industries, and projects of all sizes, scope and clouds
·  Create a happy, reference-able customer and contribute to the growth of the business
·  Conduct requirement sessions, and assist in business and technical architecture
·  Conduct business / functional discussions, understand clients’ business pain points, and offer solutions leveraging salesforce.com platform/ offerings
·  Design, build, and deliver tailored solutions for the business
·  Provide functional and technical specifications and maintain overall documentation for the business
·  Perform system testing and support user acceptance testing activities (user guidance, troubleshooting)

Required Technical and Professional Expertise

·  Minimum three years of hands-on experience in technical implementations
·  Minimum two years of hands-on experience in Salesforce configurations
·  Minimum two years of experience in gathering requirements independently, and carrying out Business Analysis
·  Understanding of Salesforce solution design in terms of automations, custom objects, and data relationships
·  Understanding of SDLC
·  Understanding of testing fundamentals, and hands-on experience in test cases design and execution Soft Skills
·  Strong presentation and communication skills
·  Critical thinking and problem solving skills
·  Growth mindset Language Skills
Fluent written and verbal communication in English and Greek

Preferred Technical and Professional Expertise
Background in CRM process design and implementation is considered a plus