SaaS Operations & Delivery

Job description

The Application Delivery Response Team (ADRT) is an exciting, fast-paced team that offers experience with Linux and Cloud troubleshooting and support and provides opportunities to work with System, SAN, Network and Database Administrators.

The ADRT provides 24X7X365 monitoring and support for critical email marketing and merchandising SAAS by IBM and are part of the "Growth Plays/CAMSS" direction for the IBM company. ADRT team members respond to system alerts generated from a variety of monitoring tools. They use Linux Administration skills, dashboards and familiarity with the systems to troubleshoot, escalate and provide notifications for system outages. This team has been a preparation group for those who have moved up to Linux System Administration positions. The ADRT is a combination of a traditional NOC and Level 2 Support team.

Intermediate Linux/UNIX System Administration experience is a must. Good communication and problem-solving skills are required. The candidate must be able to confidently handle outage scenarios where they receive multiple alerts and phone calls, being able to initiate bridge calls, troubleshoot and resolve issues, escalate issues, send out notifications and update management for critical system problems.

Auto req ID

123181BR
Required Education

Bachelor's Degree
Role ( Job Role )

Enterprise Ops & Transformation Professional
State / Province

DUBLIN
Primary job category

Enterprise Operations
Company

(0483) IBM Ireland Product Distribution Limited
Contract type

Fixed Term - Short Term
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

WatsonCustEngag
Preferred Education

Bachelor's Degree
City / Township / Village

MULHUDDART
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

Desireable any experience with;

• Sys Admin: Linux, some Windows
• Middleware: Web Servers - Apache
• Application Servers - Websphere, Tomcat
• DBA understanding some or all - DB2, Oracle, MySQL,
• Awareness of IBM DataStage Cognos
• Awareness of Networking & firewalls - TCP/IP, SSH, DNS, HTTP(S)
• Operations Monitoring
• Automation development - Java, Linux shell, Python, Bash, Perl, Ruby

Country/Region

Ireland
Preferred Technical and Professional Experience

See job description
Eligibility Requirements

n/a
Position Type

Intern
New Collar Role

No