Remote Software Technical Support - Spectrum Protect

Job description

IBM's client Software Support Specialists are required to deliver post sales Remote Technical Software Support Services in English
·  Responding to client queries and providing initial remote technical software support in a timely manner
·  Maintaining highest client satisfaction and relationships even in severe and pressurized situations
·  Interacting with client and IBM functions consistently until problem solution
·  Performing problem management and end-to-end problem ownership by analyzing problems/situations and understanding problem impact on client business
·  Employing IBM's standard support delivery methodologies and tools
·  Logging all related activities for each customer query and handling client data securely
·  Performing in international software support delivery processes and environments
This is a shift work position. The resource may work in US time zone shifts.
Auto req ID

185094BR
Required Education

Bachelor's Degree
Role ( Job Role )

Remote Technical Support
State / Province

AL QAHIRAH
Primary job category

Product Services
Company

(0040) IBM World Trade Corp - Egypt Branch
Contract type

Regular
Employment Type

Full-Time
ERBP

Yes
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

Systems
Preferred Education

None
City / Township / Village

CAIRO
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  B.Sc. in Computer Science/Engineering or Management of Information Systems
·  Conversational fluency in English is a must
·  2 – 5 years of experience in Remote Technical Support or similar fields
·  Experience with managing databases (i.e. ERP, SAP, Oracle)
Country/Region

Egypt
Preferred Technical and Professional Experience

·  Previous experience with Tivoli Storage Manager, Tivoli Productivity Center or DB2 software is big advantage
·  Experience in backup & recovery activities is a plus
·  Fluency in French is preferred
Secondary Job Category

Other Product Services
Eligibility Requirements

none
Position Type

Professional
Early Professional Track

Not Applicable - Professional Hire
New Collar Role

No