R&D Support Engineer (m/w/x): High-Performance Database & Analytics

Job description

Introduction
A career in IBM Software means you'll be part of a team that transforms our customers challenges into solutions.

Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.

We are seeking a skilled back-end developer to join our IBM Software team. As part of our team, you will be responsible for developing and maintaining high-quality software products, working with a variety of technologies and programming languages.

Your Role and Responsibilities
Are you interested in helping clients overcome issues? Are you successful in operating leading-edge software that is essential for key financial companies worldwide?

Are you excited at the thought of achieving a high degree of customer satisfaction?
Do you like working with new Open-Source technologies?
Are you interested in new and up-to-date Cloud technologies?
Are you passionate about bringing in your expertise and developing your career in an international, agile development culture?

Then you should join the IBM Db2 Analytics Accelerator and Cloud-based Db2 Data Gate team!

Step in and be part of Germany's IBM Research & Development Lab community, with its outstanding reputation for innovation and team spirit. Share the responsibility for one of the broadest project portfolios of hardware and software technologies within the IBM Corporation.

We are looking for support engineers interested in helping clients to be successful with innovative, future-oriented solutions on their journey to the Cloud. You will have the opportunity to work with technology that opens Mainframe IBM Z data for Cloud applications in a most efficient and performing way.

As a Support Engineer, you will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for working with different teams, systems, software, and hardware and follow standard procedures to escalate unresolved issues to appropriate internal departments. In addition, you will document technical knowledge and train or mentor other support engineers and developers.

You will be constantly learning new things. Our technology is always changing and evolving. You will need to keep up with the latest trends to effectively support our products. Constant learning can be very rewarding, as you will always be acquiring new skills and knowledge.

Have we sparked your interest? If so, apply now to shape the future of IBM's Data and AI journey.

Required Technical and Professional Expertise

·  Experience in developing and enhancing or supporting application systems
·  Ability to diagnose and troubleshoot technical issues
·  Ability to provide step-by-step technical help, both written and verbal
·  Hands-on experience with Linux systems
·  Knowledge of software development and agile methodologies
·  Excellent communication, interpersonal and influencing skills
·  Sound problem-solving and decision-making skills
·  Be service-oriented and customer-focused
·  Be highly organized and thrive under pressure
·  Recent Bachelor, Master, or PhD degree in Software Engineering
·  German: fluent
·  English: fluent

Preferred Technical and Professional Expertise

·  Database architecture in general
·  Experience with IBM z/OS
·  Experience in database replication technologies
·  Practical experience with Open-Source technologies
·  Experience in Python and Shell
·  Experience with GitHub Issue Tracking
·  Familiarity with remote desktop applications and CRM systems (e.g., Salesforce)
·  Insights in latest Continuous Delivery practices and Continuous Integration automation
·  Knowledge in Cloud technologies, such as Docker or Podman
·  Experience with Red Hat® OpenShift® Container Platform or Kubernetes
·  Hands-on experience with IBM Cloud®, AWS, Azure, or Private Cloud deployments