Quantum Client Delivery Lead Korea

Job description

Introduction
Quantum computers are incredibly powerful machines that take a new approach to processing
information. Built on the principles of quantum mechanics, they exploit complex and fascinating
laws of nature that are always there, but usually remain hidden from view. By harnessing such
natural behavior, quantum computers can run new types of algorithms to process information
more holistically. They may one day lead to revolutionary breakthroughs in materials and drug
discovery, the optimization of complex manmade systems, and artificial intelligence. We expect
them to open doors that we once thought would remain locked indefinitely.

Your Role and Responsibilities
IBM Services is looking for a Quantum Client Delivery Lead to lead and manage successful
delivery at scale for a portfolio of quantum computing engagements with enterprise clients
across industries, with a client-focused value-driven mindset and modernized processes,
methods, and tools. You will drive economic results for IBM and collaborate across a network of
IBM Quantum industry consulting strategists, quantum technology experts, and the offering
team to deliver with excellence and build trusted long-term relationships with clients. You will
help establish best delivery practices for consistent repeatable delivery excellence to strengthen
and accelerate IBM leadership and eminence in the market.

• Lead the delivery of active enterprise client engagements to prepare the clients for future
use case commercialization
• Establish trust and cultivate client relationships and establish IBM quantum eminence
with client stakeholders
• Bring a consultative mindset and project management rigor to orchestrate the outcome
of delivery excellence
• Lead the client delivery team to successfully deliver to all contractual obligations and
client expectations
• Achieve a high NPS promoter score of 9 or 10 in the client engagements that you lead
• Effectively represent and communicate the differentiated market-leading value
proposition based on knowledge quantum computing and industry use case applications,
emerging technology market, and the competitive landscape
• Have a clear understanding and provide reporting (both external to the client and internal
to Delivery Excellence operations practice) of the progress, status, and health of the
client engagements you are leading, anticipate risks and manage resolution of issues
with well-defined action plans
• Provide input and feedback on client experience, and on effectiveness of offering assets,
accelerators, and methods of delivery to help improve and enhance the offering.
• Enable and support the creation of client case studies, endorsements, testimonials that
can be leveraged in IBM Quantum go to market activities and to promote joint eminence.
• Manage staffing according to the planned delivery staffing models for the Quantum
Accelerator offering,

*Global client-related travel will be required.

Required Technical and Professional Expertise
• Strong project management and program management leadership skills, background
and experience
• Strong client delivery engagement and relationship management skills and experience
• Emerging technology and strategy background combined with an education background in
STEM
• Preferably, have an understanding of industry use applications of quantum computing
• 3+ years of experience in leading delivery engagements and project management
• 3+ years of experience in strong business and technology strategy consulting
• 3+ years of experience in strong ideation, facilitation, and communications skills
• 3+ years of experience in consultative sales and client relationship management experience

Preferred Technical and Professional Expertise
• 10+ years of experience in strong business and technology strategy consulting delivery
• 10+ years of experience in strong ideation, facilitation and communications skills
• 10+ years of experience in consultative sales and client relationship management
experience