Qradar Level 2 Support

Job description

Security Intelligence Support is leading the charge in supporting creative solutions to long-standing problems. Each of our support centers is a vital contributor to the pillars of our support philosophy in which the customer comes first. Together, we support our customers in ways they could never have imagined in helping them achieve their goals. We have a world-class team and leading edge technologies to propel you into a future that you create.

We are seeking individuals for our Support Services division. This position involves working with our customers, including some of the world's top network and security experts. The candidate must be able to assist with advanced hardware, operating systems, tuning, scalability/performance, network integration issues and security incident analysis. Our support group is involved in all aspects of customer interactions from pre-sales deployment design to upgrading and support of existing customers. Since our product line is the center for all network traffic analysis and device logging, we require individuals who wish to be challenged technically by integrating our products with all major networking brand names.
This position involves not only the regular support role but also assisting and mentoring team members through day to day technical leadership.

Responsibilities:
· 
Assist our customers in the deployment of Security Intelligence solutions.

· 
Provide technical engineering support, as part of our Technical Support Center, in order to resolve customer issues by performing diagnostics, performance optimization, security incident analysis, solution/partner recommendations, and product knowledge transfer

· 
Perform proof of concept solution validation and complex issue reproduction while interfacing with engineering, product management, and quality assurance teams

· 
Work with customer account teams to ensure total customer satisfaction by representing our customers' needs and requirements to product management and engineering

· 
Interface with customers on an on-going basis to identify problems and communicate progress and resolution while maintaining a high sense of urgency and timely escalation

· 
Function as a key contributor to the knowledge management system technologies available to deliver state-of-the-art software. You'll be responsible for ensuring that company software components are expertly designed, tested, debugged, verified, and ready for integration into IBM's best-of-breed solutions that help organizations improve their business outcomes in the global marketplace.

Auto req ID

123730BR
Required Education

High School Diploma/GED
Role ( Job Role )

Software Engineer
State / Province

DUBLIN
Primary job category

Software Development & Support
Contract type

Regular
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

Security
Preferred Education

Master's Degree
City / Township / Village

MULHUDDART
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

• English: Fluent
• Experience in Linux or UNIX Systems Administration
• Experience in Network Administration
• A passion for customer support

Country

Ireland
Preferred Technical and Professional Experience

• Bachelor's Degree
• Fluency in an additional language
• Previous experience supporting the QRadar Suite of Products

Eligibility Requirements

None
Position Type

Professional
New Collar Role

No