Product Support Intern

Job description

Come and join a team of IBM Watson Health product support professionals dedicated to providing an excellent support experience to our customers! Gain experience as part of a global team by assisting professionals in the healthcare industry utilizing our analytic and decision-support products. Gain exposure to some of our products hosted in the Cloud that incorporate IBM Watson technology!

Position Summary
Provide solutions to customer inquiries related to questions and issues related to the use of IBM Watson Health's products. Utilize a SalesForce customer relationship management system, telephone and email to communicate with the customer to provide accurate and timely issue resolution. Apply standard operating procedures to customer interactions and interaction with the SalesForce system.
Responsibilies and Expectations
• Provide satisfactory customer service by ensuring the quality and level of support meets the customers' and IBM Watson Health's expectations.
• Assume responsibility for customer tickets; communicate status and expectations and escalate as needed to meet service level agreements.
• Accurately document all support activity in the tracking system in a timely manner.
• Build collaborative relationships with colleagues.

Auto req ID

339241BR
Required Education

Bachelor's Degree
Role ( Job Role )

Technical Support Representative
State / Province

DUBLIN
Primary job category

Product Services
Company

(0483) IBM Ireland Product Distribution Limited
Contract type

Internship
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

C&CS
Preferred Education

Bachelor's Degree
City / Township / Village

Mulhuddart
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

Any experience with customer support activities with sensitivity to customer needs and expectations.
Interpersonal and communication skills, both verbal and written.
Problem-solving skills with attention to detail required.
Initiative and ability to plan and prioritize work efficiently, multi-task, and work well with receiving feedback and direction.
Ability to work within well-defined processes and collaborate with others.
Ability to work well with others in a very team-oriented environment.
Proficiency in Microsoft Windows, Microsoft Office and expertise with web-based applications is preferred.

Country/Region

Ireland
Preferred Technical and Professional Experience

none
Secondary Job Category

Other Product Services
Eligibility Requirements

none
Position Type

Early Professional
Early Professional Track

No Track
Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.
New Collar Role

No
Introduction

A Technical Support Representatives at IBM is a front-line position supporting our products and making sure they are at their best for our customers. With over 100 years in technology, IBM has built a strong reputation of quality service and this role ensures we continue to deliver on that promise. If you enjoy helping people with technical issue, you'll love your career at IBM.
Your Life @ IBM

What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.
About Business Unit

IBM's Cloud and Cognitive software business is committed to bringing the power of IBM's Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments—with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.
About IBM

IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.