Process Innovation Professional - Payroll Team Lead (Naga)

Job description

Introduction
The HR Service Administrator is an integral part of IBM and HR. Your goal is to create an outstanding employee experience for IBMers by delivering HR-related services and supporting our employees as they support our customers and clients. Help IBMers to build their career by providing them with a personalized experience. In this role, you can be part of a team that works with all areas of our global organization and is empowered to achieve goals that align with IBM strategy.

Your Role and Responsibilities

·  Dispatching work requests and cases
·  Dispatching transactions while identifying correct owners
·  Monitoring and closing of dispatched transactions
·  Tracking of work requests, cases and transactions received and dispatched
·  Performing simple transactions
·  Performing volume driven transactions
·  Make decisions based on document business process
·  Perform controls and peer to peer validation
·  Compilation and processing of transactional Payroll Data. This requires teaming/collaboration with other teams that deliver payments/deductions via payroll.

Required Technical and Professional Expertise

·  Candidate must possess at least a Bachelor’s/College Degree, preferably Human Resources or equivalent
·  Knowledge on system app on Lawson and Oracle
·  Similar work experience of at least 3- 5 years especially in a BPO or similar fast-paced setting
·  with at least 1 to 2 years experience as Payroll Team Lead
·  Good English Communication (verbal & non verbal)Skills
·  Amenable to working in shifting/night schedule
·  Intermediate in MS Excel

Preferred Technical and Professional Expertise

·  ERP working experience
·  Ability to prioritize tasks, manage multiple priorities and tight deadlines
·  Highly organized, analytical, results-oriented and has keen on details