Network Engineer II - Special Network Services

Job description

IBM Cloud has a global network that is deployed using cutting-edge platforms and is looking for high quality, driven, Network Engineers to join the Direct Link team within Backbone Engineering. This role's primary responsibility is to assist in the development, engineering, deployment, configuration, break/fix resolution, security, and management of the Direct Link products elements within the Network. This position interfaces directly with our site staff, procurement teams, vendor staff, tier2/tier3 network staff, development teams, and our Customers. This is for Houston or Dallas.

Responsibilities Include:
·  Responsible for technical support, on any and all IBM Bluemix Infrastructure (SoftLayer) products that are used for the Direct Link Service delivery: Cisco, Juniper, Arista primarily on layer 1-4.
·  Receive escalations from our NOC, Network Support Engineers, Tier 3 Engineers and Management to solution and resolve customer issues.
·  Provide support to sales and for customer-related network issues (both pre and post sales)
·  Engage with Technical Account Managers and/or Sales Engineers to represent the networking department in discussions with VIP customers
·  Interacting directly with Vendors.
·  Troubleshoot and identify network issues as they are escalated and fix/escalate/document as needed/required.
·  Create diagrams and other documentation of network environments for internal and customer use
·  Network protocols/technologies: BGP, MPLS, OSPF, VLAN, IPv4/6, LACP, MST/PVST, IPSEC, GRE, and many others.
·  Ability to recognize and prioritize critical tasks independently.
·  Plan, schedule, and implement network maintenance's that include firmware upgrades and hardware replacement.
·  Must be willing and able to support other engineering teams where there is cross-over expertise.
·  Be a part of an on-call rotation with the other Engineers on the team for after-hours escalations specific to the team's job scope.
CLDSFT5K
Auto req ID

141265BR
Required Education

High School Diploma/GED
Role ( Job Role )

Content Management Solutions Specialist
State / Province

TEXAS
Primary job category

Technical Specialist
Company

(0147) International Business Machines Corporation
Contract type

Regular
Employment Type

Full-Time
ERBP

Yes
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

W&CP
Preferred Education

Bachelor's Degree
City / Township / Village

HOUSTON
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  At least 2 years of experience in a customer facing support position.
·  At least 2 years of working on large-scale service provider networks.​
·  Experience with Juniper.

Country/Region

United States
Preferred Technical and Professional Experience

·  Industry Certifications: CCNP (Cisco Certified Network Professional), CCIE (Cisco Certified Internetwork Expert), CCNA (Cisco Certified Network Associate), or other certifications desired.
·  Demonstrated organization and time management skills.
·  Demonstrated verbal and written communication skills.
·  Ability to work with little or no direct supervision.
·  A demonstrated understanding of customer service.
·  Must be self-motivated and disciplined.​
·  Ability to recognize and prioritize critical tasks independently.
·  Houston or Dallas, TX
Eligibility Requirements

US citizen or permanent resident.
Position Type

Professional
New Collar Role

Yes