MQ/ZOS L2 support engineer

Job description

This role specializes in performing remote technical support of WebSphere MQ on z/OS and AS 400, skills with z/OS and iSeries are required, This L2 role provides technical support assistance to customers using problem determination problem source identification skills, responsibilities include problem recreation, diagnosing data dumps/traces, troubleshooting and debugging complex computer systems/solutions to determine a course of action and recommend solutions, and uses technical and negotiation skills in collaboration with other support organizations to prioritize and diagnose problems to resolution. Communicates action plans with the customer or IBM representative as appropriate. Contributes to department attainment of organizational objectives and high customer satisfaction. Document problem solutions within the company knowledge base and manage requests priorities on a daily basis.

Our customer is worldwide based (America, EMEA, LA, AP, etc.,), the candidate must be a self-starter, quick learner, and enjoy working in a challenging, fast paced environment, some early shift, late shift and weekend and /or holiday duty work is required.
Auto req ID

74364BR
Required Education

Bachelor's Degree
Role ( Job Role )

L2 Support Engineer
State / Province

BEIJING
Primary job category

Software Development & Support
Contract type

Regular
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

Up to 10% or 1 day a week
IBM Business Group

Hybrid Cloud
Preferred Education

Bachelor's Degree
City / Township / Village

BEIJING
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

Skills and abilities
The following skills are necessary for this job. Each skill has been assigned a requested proficiency level by hiring manager. The level ranges from 1-5 (low to high)
Description Requested proficiency level (rated from 1 to 5)
Communications - written and oral 5
Leadership 4
Customer support or services experience 4
Ownership and responsibility 5
Teamwork 4
Dependability 4
Ability to multi-task and problem solving 4
Fluent in both English, Chinese 5
MQ knowledge or experience and/or other Application Server experience is a plus 4
Be familiar with Win, Unix, Linux preferred 4
Database experience Oracle, DB2 4
Country

China
Preferred Technical and Professional Experience

MQ knowledge or experience and/or other Application Server experience is a plus 4
Be familiar with Win, Unix, Linux preferred 4
Secondary Job Category

Other Software Development & Support
Eligibility Requirements

Education/Experience
----Degree: Bachelors degree or equivalent experience
----Field of study: Computer Science/Communication /Electronic engineering etc
----Experience: Must have significant experience across various areas of the customer support and services and customer facing experience background required.

Required

Bachelor's Degree
English: Fluent