MQ-Z - Support

Job description

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

Provide troubleshooting and technical advice for IBM customers
• Provide technical leadership and guidance to both customers and internal project teams that are geographically distributed
• Code debug modules, write sample code, blogs and review documentation
• Produce coherent knowledge base articles to enable customers to resolve issues without further escalation
• Be part of the team that conceives and delivers new cutting edge customer support offerings
• Provide technical support assistance to clients and/or IBM field support using problem determination/problem source identification skills
• Use technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution
• Communicate action plans to the client or IBM representative as appropriate
• Recommend and implement new or improvements to existing technical support tools, procedures, and processes
• May provide training for and mentor others on the team
• Contribute to department attainment of organizational objectives and high client satisfaction
To be successful, you will need:
• Passion for handling technical challenges and be goal and results oriented
• Excellent communication skills and technical knowledge to advise and lead customers who are developing enterprise mobile applications
• Proven listening, detail oriented thinking, and creative problem solving skills
• Ability to work in highly collaborative global organization
• Be open to flexible schedule in a 24/7/365 support environment
What we look for:
• Hands on experience in JavaScript and other programming or scripting languages
• Proven Linux command line and/or system administration skills, windows administration experience a big plus
• In depth experience web development is a definite plus
• Some understanding of application servers, networking, and diagnostic approaches
• An understanding of distributed systems or the z/OS platform is helpful
• In depth experience of IBM MQ / messaging protocol is a definite plus MQ Support engineer job description:
This role specializes in performing remote technical support of IBM MQ, skills with Linux/Unix and Windows are required, This role provide enterprise technical support assistance to customers using problem determination problem source identification skills, responsibilities include problem recreation, diagnosing data dumps/traces, troubleshooting and debugging complex computer systems/solutions to determine a course of action and recommend solutions, and uses technical and negotiation skills in collaboration with other support organizations to prioritize and diagnose problems to resolution. Communicates action plans with the customer or IBM representative as appropriate. Contributes to department attainment of organizational objectives and high customer satisfaction. Document problem solutions within the company knowledge base and manage requests priorities on a daily basis.
Our customer is worldwide based (America, EMEA, LA, AP, etc.,), the candidate must be a self-starter, quick learner, and enjoy working in a challenging, fast paced environment, some early shift, late shift and weekend and /or holiday duty work is required.
Skills and abilities
The following skills are necessary for this job. Each skill has been assigned a requested proficiency level by hiring manager.
Communications - written and oral

Required Technical and Professional Expertise
Working experience with Unix/Linux
Leadership
Customer support or services experience
Ownership and responsibility
Teamwork
Dependability
Ability to multi-task and problem solving
Fluent in English
Education/Experience
Degree: Bachelors degree or equivalent experience
Field of study: Computer Science/Communication /Electronic engineering etc
English: Fluent. IBM Software Support is looking for a Technical Support Engineer (TSE) who loves working with high performing teams, wants to work with cutting edge technology, and thrives on helping customers become successful with support projects.
In this role you will have an opportunity to make a big impact by helping build and lead a global support team that excels in delighting our customers.
This role specializes in performing and enabling remote technical support of IBM software, hardware and solutions.

Preferred Technical and Professional Expertise
Education/Experience
Degree: Bachelors degree or equivalent experience
Field of study: Computer Science/Communication /Electronic engineering etc