Mid Site Reliability Engineer

Job description

Introduction
As a SRE Engineer, you will work in an agile, collaborative environment to build, deploy, configure and maintain systems for the IBM client business. In this role, you will lead the problem resolution process for our clients, from analysis and troubleshooting, to deploying workarounds or fixes. Working closely with our worldwide teams, you will have a unique opportunity to gain first-hand experience with the latest technologies and be supported by a global team of IBMers to grow your own technical skills and develop your career. This role may require some attention after normal working hours in order to troubleshoot and resolve production issues experienced by clients. This role may also require shifting working hours as needed basis for follow-the-sun coverage.

Your Role and Responsibilities
As a SRE Engineer, you will:

•Be the point of contact for clients, responsible for the management and ownership of client service requests.

•Identify and investigate issues, using troubleshooting techniques in order to provide advice and guidance to clients.

•Work in a global team located in US, Canada, Ireland, China, India, and Australia, collaborating with IBMers to share recommendations, solutions and ideas.

•Look for enhancements and innovative solutions to help the services scale and improve existing technical support tools, procedures, or processes.

•Develop and enhance your technical knowledge via projects and assignments, as well as through IBM’s world class learning platform.

•Be on on-duty rotation including weekend and holiday support as needed basis”.

Required Technical and Professional Expertise

• Familiar with SRE/DevOps
• Experience in managing the applications on AWS
• Good Understanding of Security on Cloud based applications
• Good technical foundation of Networking concepts on Cloud, like VPCs, NLB/ALB, Content Delivery on AWS
• Experience in building CI/CD pipelines for large scale application on AWS
• Experience with GitOps
• Good Understanding about AutoScaling on AWS
• Experience in migrating & supporting the applications on Kubernetes
• Strong background in deployment management tools and automation using Ansible.
• Monitoring solutions on AWS
• Excellent analytical & problem solving skills
• Excellent communication skills to work with customer on problem solving
• Expected to participate in regular weekly and weekend on-call rotation - every 7 business days and every 7th weekend - covering EU Geographical region
Key Qualifications:
• Familiar with SRE/DevOps
• Experience in managing the applications on AWS
• Good Understanding of Security on Cloud based applications
• Good technical foundation of Networking concepts on Cloud, like VPCs, NLB/ALB, Content Delivery on AWS
• Experience in building CI/CD pipelines for large scale application on AWS
• Experience with GitOps
• Good Understanding about AutoScaling on AWS
• Experience in migrating & supporting the applications on Kubernetes
• Strong background in deployment management tools and automation using Ansible.
• Monitoring solutions on AWS
• Excellent analytical & problem solving skills
• Excellent communication skills to work with customer on problem solving
• Expected to participate in regular weekly and weekend on-call rotation - every 7 business days and every 7th weekend - covering EU Geographical region

Preferred Technical and Professional Expertise

• Experience with NoSQL technologies like MongoDB
• Experience with SQL dbs like DB2.
• Experience with AWS RDS SQL
• AWS -SES (Simple Email Service)
• AWS storage - S3/EBS/EFS
• AWS Certification(s) such as Solutions Architect Pro, DevOps Engineer Pro, SysOps Admin
• Maximo implementation