Mid Site Reliability Engineer

Job description

Introduction
As a SRE Engineer, you will work in an agile, collaborative environment to build, deploy, configure and maintain systems for the IBM client business. In this role, you will lead the problem resolution process for our clients, from analysis and troubleshooting, to deploying workarounds or fixes. Working closely with our worldwide teams, you will have a unique opportunity to gain first-hand experience with the latest technologies and be supported by a global team of IBMers to grow your own technical skills and develop your career. This role may require some attention after normal working hours in order to troubleshoot and resolve production issues experienced by clients. This role may also require shifting working hours as needed basis for follow-the-sun coverage.

Your Role and Responsibilities
As a SRE Engineer, you will:

•Be the point of contact for clients, responsible for the management and ownership of client service requests.

•Identify and investigate issues, using troubleshooting techniques in order to provide advice and guidance to clients.

•Work in a global team located in US, Canada, Ireland, China, India, and Australia, collaborating with IBMers to share recommendations, solutions and ideas.

•Look for enhancements and innovative solutions to help the services scale and improve existing technical support tools, procedures, or processes.

•Develop and enhance your technical knowledge via projects and assignments, as well as through IBM’s world class learning platform.

•Be on on-duty rotation including weekend and holiday support as needed basis”.

Required Technical and Professional Expertise

·  Basic knowledge of Containerization and Kubernetes
·  Basic knowledge of IBM's Digital Business Automation Product Family Operation Decision Manager,
·  Business Automation Workflow, IBM Content Manager on Demand, FileNet Content Manager, and IBM Datacap.
·  At least 3 years experience in callcenter and customer service support.
·  Experience in scripting including Python, JavaScript
·  Experience in Application and Web Server administration and implementation including related
·  technologies, e.g.: XML, Connectors, EJB, JSP, Servlets, Security, and Web services
·  Experience in network configurations
·  Ability to learn quickly
·  Self-reliant and collaborative

Preferred Technical and Professional Expertise

·  Windows
·  Linux
·  DB2
·  SQL
·  Java
·  IHS/HTTP(Web Service) - IHS/HTTP is also a must. that is the main web service component with the IBM products
·  IIS
·  IBM Webpshere
·  IBM Content Navigator
·  LDAP
·  Also callcenter support experience/background