Marketing Technology Product Owner

Job description

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, let’s talk.

When you join the IBM team in Bratislava, you will accelerate your career at an iconic company known as a pioneer in computing. You will grow your knowledge of cutting-edge software, such as generative Al or hybrid cloud, while working with teams across the globe and driving outcomes that shape the future of IBM and your own career. In addition to a competitive package, IBM offers a collaborative and growth-oriented work environment and global responsibilities.

Your Role and Responsibilities
Product Owner responsible for overseeing business operations & use of third-party software implemented in Marketing, Communications & CSR (MCC) organization. Duties span supplier relations, partnering with technical resources responsible for application development & hosting, stakeholder management, user support, compliance, and reporting.

• Drive project end-to-end, overseeing all aspects of application use in MCC
• Lay out roadmap for IBM’s implementation of the application
• Communicate IBM’s requirements (with priority) to software supplier
• Understand business process(es) supported by the product. Where process does not exist or is incomplete, contribute to process definition, keeping platform capabilities in mind.
• Understand the application’s existing capabilities as well as functionality in plan
• Familiar with product's linkages to upstream and downstream tools
• Configure application features & functions to meet IBM requirements
• Understand stakeholder needs & manage their expectations
• Leverage internal network to engage assistance, remove blockers, clarify requirements & priorities
• Collaborate with supplier’s application development team
• Define test scenarios & acceptance criteria for new functionality
• Coordinate communications & enablement to stakeholders & users
• Coordinate with technical team responsible for servers/hosting to maintain best possible up-time & resolve issues quickly when they surface
• Manage data repository that consolidates data from multiple internal sources
• Run scripts/agents/jobs to populate data repository, compute metrics and/or generate reports
• Design & deploy reports to support day-to-day operations and ad hoc business needs
• Feel empowered to say "no" or “not now” sometimes
• Participate in contract negotiations with supplier & IBM Procurement as needed
• Ensure adherence to IBM internal procedures such as application registry, user access control, and global privacy assessments.
• Brief management on project status, challenges, risks & potential blockers

Minimum salary starts at 3.000 EUR gross per Month.

This is a Hybrid role, attendance to the office will be required only 3 times per week.

MCCJBID
MCCPRODMKT
BRTMCC_23

Required Technical and Professional Expertise
• General understanding of processes around software development & operations
• Familiar with the major elements of application management: requirements gathering, user stories, configuration and/or development, function & integrated testing, stakeholder comms & user enablement, end-user support
• Desire and ability to work in virtual teams across different time zones and cultures
• Fluent written and spoken English skills
• Strong writing and presentation skills
• Strong attention to detail
• Strong interpersonal / collaboration skills to include building consensus
• Comfortable working with, and communicating to, stakeholders at various levels within the organization
• Client-centric (internal clients)
• Able to convey messages completely, clearly, and concisely
• Excellent organizational skills, able to keep multiple “balls in the air”
• Ability to work on own initiative and as part of multiple teams
• Willingness to listen, learn, participate, challenge, and contribute in a team environment
• Ability to think strategically with focus on business outcomes
• Passion for learning, willing to ask questions
• Eager to contribute to business transformation projects

Preferred Technical and Professional Expertise
• Experience working in an agile environment
• Comfortable in both business & technical discussions
• Experience working as part of a globally distributed team
• Experience presenting in front of small or large groups - both face-to-face and virtually