Mainframe - Computer Operator - 1st level support

Job description

Main description of the position : Provide 24x7x365 Multidivisional monitoring of critical
system & applications - Mainframe Platform

Your responsibilities will include:

· Monitoring includes console events and batch monitoring and recovery.
· Monitor IBM Mainframe
· Support application/system issues impacting the SLA of daily batch
· Schedules and online availability in a Mainframe production support
environment.
· Support Priority 1 Ticket Management
· Job scheduling, restarts and temporary overrides
· Document issues and resolution
· Communicate with customers of all levels
· Ability to troubleshoot
· Follow process and guidelines
· Ability to work nights

What we will expect :
· Ability to multi-task in a production and time critical environment
· Able to exchange information and ideas effectively w/customers and
colleagues
· Ability to multitask in a complex environment
· Analytical skills to solve simple to medium complex tasks
· Self-motivated individual that can multitask and adapt to a dynamic work
environment
· Team player
· Good verbal, written and listening skills

As an IBM employee, you will be entitled to the following benefits:

· 5 weeks of paid vacation
· Elaborate education program for each employee - training during the work career, courses are lead by professional lectors; e-learning education; flexible education plan for each job position
· Strong career opportunities
· Access to Hi-tech; MAC@IBM
· Above standard Medical Care
· Discounts in Sports, Culture, Healthcare, Childcare, Finance, Electronics
· Global Travel and Life insurance
· Contribution to the Pension fund
· IBM stock purchase plan

You will have the opportunity to:

· Join our Succeeding@IBM Program - a structured on-boarding and development program
· Become part of our diverse and multinational community and collaborate within global and local teams
· Gain knowledge and develop skills through our world-class trainings
· Benefit from mentoring and coaching
· Balance your work with your life and enjoy a flexible working environment

Please, take in consideration, that should your application be successful, our recruiters will contact you
Auto req ID

198616BR
Required Education

High School Diploma/GED
Role ( Job Role )

Computer Operator
State / Province

BRNO-MĚSTO
Primary job category

Technical Specialist
Company

(0674) IBM Global Services Delivery Center Czech Republic s.r.o.
Contract type

Fixed Term - Long Term
Employment Type

Full-Time
ERBP

Yes
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GTS
Preferred Education

Bachelor's Degree
City / Township / Village

BRNO
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

College degree or equivalent work experience.
Ability to multi-task in a production and time critical environment.
Team player; Good verbal, written and listening skills;
Able to exchange information and ideas effectively w/customers and
colleagues;
Analytical skills to solve simple to medium complex tasks;
Self motivated individual that can multitask and adapt to a dynamic work
environment.

Country/Region

Czech Republic
Preferred Technical and Professional Experience

Mainframe knowledge
Secondary Job Category

Technical Services Specialist
Eligibility Requirements

.
Position Type

Early Professional
Early Professional Track

Industry Early Professional
New Collar Role

Yes