Mainframe Batch Operator

Job description

Batch operations describes the services for controlling production batch work including the scheduling of resources, the processing of data and transactions and the monitoring of all jobs for successful completion within the in-scope environment and alerting the customer as required. The customer's instructions on what, when and how to schedule and recover will be provided to IBM and included in the Procedures Manual (i.e. Change Management system and job documentation). IBM will perform and control set-up and scheduling in accordance with the Procedures Manual.

Must be bilingual French/English

·  7x24 Monitoring of batch processing and 1st level job recovery services.
·  Use Problem Management Processes to report batch application delays affecting online availability and escalate as required.
·  Resolve batch scheduling (non-application root cause analysis and change management) issues as per documented re-start instructions.
·  Monitor Scheduler related incidents and develop and recommend changes to scheduler database
·  Update and maintain batch operations process documentation and audit compliance
·  Ensuring the daily batch schedule is executed as efficiently as possible
·  Provide disaster recovery services for monitoring & problem escalation when required.
·  Perform off-shift temporary scheduling changes and program promotions (ad-hoc requests)
·  Create Problem Tickets for production abends with relevant information.
·  Pro-actively identify potential problem situations and ensure corrective action is taken to minimize outages. And identity areas for improvement
·  Attend Audit meetings as required and assist as required
·  Attend and participate in required change management Review Meetings
·  Execute account checklists when applicable and ensure they are complete and accurate.
·  Perform escalation to appropriate work groups
·  Service Requests are all received and completed according to the Change Management Process
APCCA
Auto req ID

90998BR
Country

Canada
Required Education

Bachelor's Degree
Role ( Job Role )

Computer Operator
State / Province

NEW BRUNSWICK
Primary job category

Technical Services
Contract type

Regular
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GTS
Preferred Education

None
City / Township / Village

FLORENCEVILLE
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  Professional communication skills (French and English), knowledge of Batch Scheduling products and Problem & Change Management tools.
Country

Canada
Preferred Technical and Professional Experience

·  Proven batch experience
Secondary Job Category

Other Technical Services
Eligibility Requirements

·  Legal working status
New Collar Role

No