Mainframe Batch and Console Operator

Job description

About IBM
IBM is a global technology and innovation company present in India since 1992. It is the largest technology and consulting employer in the world, with approximately 380,000 employees serving clients in 170 countries. In this new era of Cognitive Business, IBM is helping to reshape industries as diverse as healthcare, retail, banking, travel, manufacturing, and many more, by bringing together our expertise in Cloud, Analytics, Security, Mobile, and the Internet of Things. We are changing how we create. How we collaborate. How we analyze. How we engage. IBM is a leader in this global transformation

Business Unit Introduction

IBM Global Technology Services (GTS) helps clients plan, implement and manage an efficient, resilient, flexible IT infrastructure. IBM GTS is the partner of choice for infrastructure services – be it transformational outsourcing tied to business outcomes or integrated managed services or discrete services.

Who you are :
·  Account/Technical Subject Matter Experts in this specialty perform the responsibilities of the job specialty within the Systems Services competency.
·  Supporting one or more services lines and/or accounts.
What you'll do:
·  Perform console monitoring for Mainframes systems
·  Lead escalation of high severity incidents
·  Ensure all work entered into tracking tools
·  Ensure all SLO/SLAs are met
·  Continually match workload and resource skill to optimize deliverable execution
·  Analyze all incoming work thereby deriving a solution that optimizes the execution on a continual basis
·  Lead resolution of issues and/or, collection of project requirements process for pooled accounts and takes ownership for assessing issues or receiving detailed requirements and documentation.
·  Ensures customers/account teams follow standard guideline and procedures when requesting service from the all pool.
·  Lead the implementation by training the team on recommended processes and monitor compliance new processes
·  Make recommendations to improve operations
·  Making reports from critical incidents
·  Preferred Tools and Skills: z/OS, Native Mainframe Omegamon monitor, Connect-Direct version, TEC.
How we'll help you grow:
·  You'll have access to all the technical and management training courses you need to become the expert you want to be
·  You'll learn directly from expert developers in the field; our team leads love to mentor
·  You have the opportunity to work in many different areas to figure out what really excites you

Auto req ID

67832BR
Required Education

Bachelor's Degree
Role ( Job Role )

Computer Operator
State / Province

TELANGANA
Primary job category

Technical Services
Contract type

Regular
Employment Type

Full-Time
ERBP

Yes
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GTS
Preferred Education

None
City / Township / Village

HYDERABAD
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  Work with Application Development teams to develop, implement, and control high quality batch applications for internal and external customers.
·  Setup appropriate scheduling of applications and Operator Instructions relevant to the processing platform.
·  First-second level support of batch processing.
·  Develop and test custom scripts as necessary.
·  Recovery activities in production, disaster tests and during a disaster.
·  Preferred Tools and skills: ESP, CAWA-DE, Visual Batch, Entrust Solo, Citrix XenApp.
Country

India
Preferred Technical and Professional Experience

·  Monitor and action change requests according to the actual Change Control Process.
·  Resolve and document issues via the agreed reporting process.
·  Provide education for newcomers
·  Provide on call service on customer demand.
Secondary Job Category

Other Technical Services
Eligibility Requirements

NA