Junior Delivery Manager with German
is a role focused on the availability and quality of delivered IT services. It's a great opportunity for candidates who like challenges and the diverse scope of duties. Candidates should demonstrate analytical skills, proactive attitude and focus on results.
Main activities and responsibilities:
· Swift and effective communication between client, technical & supporting teams and vendors
· Availability management: tracking & reporting service delivery metrics
· Coordinating service restoration in case of severity 1 incidents
· Active participation in Incident/Problem/Change management
· Participating in on-call duty Employment benefits:
· Language classes
· Trainings and certifications
· Opportunity to work in one of Europe's emerging markets (Poland)
· Private medical package and insurance package
· Multisport Card
· Good to be an IBMer discounts
· Cinema & trips for IBMers
· Summer camps for children
Auto req ID
Role ( Job Role )
Service Availability Manager
State / Province
Primary job category
(1065) IBM Global Services Delivery Centre Polska Sp. z.o.o
Is this role a commissionable/sales incentive based position?
Up to 50% or 3 days a week (home on weekends - based on project requirements)
IBM Business Group
City / Township / Village
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise
· Very good written and spoken German
· Experience in IT Services or customer service (at least 1 year)
· Readiness to travel regularly to the client site (DE)
· Willingness to learn
Preferred Technical and Professional Experience
· IT Education
· ITIL Certificate
Secondary Job Category
Technical Services Specialist
Early Professional Track
Not Applicable - Professional Hire
For additional information about location requirements, please discuss with the recruiter following submission of your application.
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About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
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