JIRA Software Administrator

Job description

IBM CIO Productivity Applications Team is looking to add a JIRA Software Administrator to the team driving a centralized CIO JIRA Software Data Center offering. This role will be a critical success factor in the ongoing management of IBM CIO's JIRA Software Data Center instance. It will be the engine that drives application continuity, enables user boarding and migration, and implements cool new features within a strong governance model. This position will work closely with the JIRA Software Infrastructure Operations Lead to monitor and ensure the overall health of the application, develop solutions for integration with other tools, automate manual processes, develop standard data migration routines and extract data for reporting and analytics purposes. The JIRA Admin will work with the JIRA Software Key Stakeholder Council to manage and enforce CIO's JIRA Software Governance Model.

We're looking for an application admin who can not only find problems, but also fix them with finesse and an eye on the future. This role would be a great fit for someone with creative and innovative problem solving skills and a willingness to take responsibility for the day-to-day administration and support of the IBM CIO JSDC instance. The best person for this position is someone who has a collaborative spirit and isn't afraid to say, "I don't know, but I'll find out." We're looking for someone who will ask questions, learn from others, and turn chaos into order. This role comes with growth opportunities as we build Service Reliability Engineering into our IBM CIO Track and Plan stack. The ideal candidate will be someone who is looking for continual growth, can think strategically and perform tactically, and mostly importantly, wants to make a positive difference that ripples through the organization.
Auto req ID

133129BR
Required Education

High School Diploma/GED
Role ( Job Role )

Cross Systems Services Specialist
State / Province

TEXAS
Primary job category

Technical Specialist
Contract type

Regular
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

Up to 10% or 1 day a week
IBM Business Group

T&O
Preferred Education

Bachelor's Degree
City / Township / Village

AUSTIN
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

Qualified Candidates must have experience with JIRA Software administration, and possess many of these core skills
·  JIRA User and Group Management
·  JIRA Software Configuration & Customization Layout and Design
Security
Fields and Screens
Workflow
Email
Global and Project Settings
Schemes
·  Migration to JIRA Software from other Issue Trackers
·  Migration/merging other JIRA Software instances
·  Moving/Archiving Individual JIRA Software Projects
·  Integrating JIRA Software with Code Development Tools
·  Server Administration
·  Database Administration
·  Planning and managing application upgrades
·  Installation, maintenance and upgrades of approved add-ons
·  Using/extending REST services provided by Atlassian
·  Development and maintenance of application documentation and end user training materials
·  User help documentation and training
Country/Region

United States
Preferred Technical and Professional Experience

·  Experience working in a collaborative Agile environment
·  Excellent problem solving and process implementation skills
·  Ability to work with cross-functional teams
·  Strong written and verbal communication skills
·  Self-directed and accountable
·  Fearlessness in the face of the unknown
·  Enthusiastic approach to challenges
·  Willingness to partner with our IT staff to coordinate infrastructure maintenance and system migrations
·  Ability to work independently across functions and work with all levels of users and management
·  Atlassian Jira Administrator certification? It'd be a lot cooler if you did...
·  Agile Project Management knowledge/experience
·  Knowledge of the Atlassian stack of applications, culture and mission
·  Understanding of Site Reliability Engineering While this position does support some telework, the candidate is preferred to be local to the Austin, TX or San Jose, CA area. Periodic travel may be required.

Eligibility Requirements

None
Position Type

Professional
New Collar Role

No