IT Security Services Specialist

Job description

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

As an IT Security Services Specialist you will apply your cyber security knowledge and skills to defend our clients from increasingly complex and persistent cyber threats, using our advanced and industry leading security tools and products and following robust security operations processes and procedures.

Working with a team of security professionals from our SOC at Markham, you will be involved in deployment and integration activities, device management, policy management, event analysis and triage, service-level reporting and other security services related tasks.

Your Role and Responsibilities:

· 
·  Perform steady state management of various network security infrastructure and solutions such as NGFW, UTM, WAF, IDS/IPS, DDoS protection, NAC, etc.
·  Review and analyze client requests, translate them into policies and rules and deploy to managed appliances/systems, following all processes and procedures, minimizing chances of failures and outages to client environments.
·  Regularly review product announcements, advisories and create remediation plans and implement to mitigate associated risks.
·  Lead and participate in troubleshooting sessions to find root cause of issues and provide quick workarounds and timely resolutions within client SLAs.
·  Perform all activities adhering to IBM and Client policies, processes and guidelines and contribute towards continuous improvements to the services.
·  Participate in on-call rotations and perform change and incident management outside of normal shift hours, as required.
·  Contribute towards team documentation efforts by creating and maintaining effective operational and technical documentation.
·  Work effectively as a team player and proactively identify and escalate to management any risks and opportunities in the managed services.
·  Effectively interface with client and IBM governance teams, handle escalations related to the team’s services, and ensure high level of customer satisfaction.

Required Technical and Professional Expertise

·  Min 3- 5 years experience in a Security Operations role
·  Canadian federal government security clearance Level 2 - Secret
·  Experience working with NGFW products, from major vendors like Fortinet, PalAlto, Cisco, Juniper; preferably with multiple medium to large scale implementation and ongoing support.
·  Experience managing web application security issues and solutions, implementing WAF solutions preferably from major vendors such as Fortinet, Imperva, F5, Akamai, Cloudflare.
·  Broad knowledge and experience with other security solutions in network/perimeter security, endpoint security, data and content security, encryption and identity and access management.
·  Handling security Incidents, Changes and Service Requests using IT service management tools and methodologies (ITIL).
·  Solid understanding of other IT infrastructure areas such as networking, servers, etc.; and how it relates to security solutions.

Preferred Technical and Professional Expertise

·  Bachelor's degree in Computer Science/Information Technology
·  Industry recognized security certifications. (Eg. CISSP, CCSP, CISM, CEH, Security+, etc.).
·  Technical certifications, product and vendor specific certifications (Eg. CCNA, CCSP, FNSE, PCNSE, BCCPA, JNCIS-FWV, etc.).
·  Experience working with service management tools such as ServiceNow.
·  Client facing experience supporting large scale security solutions.
·  Experience with cloud security solutions, working with major cloud computing service providers