Install base conflict resolution Team Lead

Job description

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
Come join the Subscription and Annuity (S&A) Organization under Technology Sales! The S&A organization’s strategy is to continue to build upon and grow our foundational revenue base by exceeding our targets. We’re doing this by leveraging our worldwide team of highly skilled people, with an emphasis on process and tool consistency. The Install Base Conflict Resolution team reports into the WW S&A organization. Our mission is to help sellers with the bidding process; ensuring we are protecting our stream, and that revenue is added on top of existing Subscription & Support base. We’re on a transformation journey to simplify this process and reduce the time it takes our sellers to complete the bidding process. We work across multiple disciplines, including with Field sellers, S&A reps and Product Managers.

As the Team Lead for the Install Base Conflict Resolution Team, be prepared to perform bid analysis of new license sales across our IBM software portfolio and multiple channels and agreement types. This entails analyzing the output of our bid review automation, following up on failures, and working with the bid submitter to ensure a bid meets program parameters around selling new license. This includes guiding sellers on available options that follow our IBM Subscription and Annuity growth strategy, reinforcing renewals, reach backs & reinstatements following sales play guidance. As Team Lead, you will also serve as the primary point of contact to assist with escalations and help guide team members through complex problems. You will serve as a trusted advisor who collaborates effectively to bring subject matter experts and key stakeholders together to help solution problems and design processes to help drive efficiency.
Responsibilities also include participating / leading transformational projects such as:
·  Tooling or process updates needed to manage S&S conflicts more efficiently.
·  Bid Review Automation changes needed to respond to changes in business direction/rules.
·  Reporting / causal analysis to identify and drive other changes to improve clock speed.
·  Monitoring our Slack channels to help our sellers with questions related to our process and general questions. Off-shift support may be required (i.e. supporting a different time zone).

Required Technical and Professional Expertise
Technical Skills:
·  Strong knowledge of our IBM Software Quote & Ordering system, Distributed Software Warehouse (DSW) & Fastpass.
·  Proficient in working with Excel and strong mathematical / finance skills.
·  Leadership Skills:
·  Experience in leading a team (of 5 to 6 members)
·  Overseeing daily workflows, driving business initiatives and resolving issues
·  Monitor team performance and progress
·  Provide direction and guidance to team members.
·  Develop the team’s skills – Identify areas where team members need to improve their skills and organize and execute training sessions accordingly.
·  Organizational Skills: Comfortable working in a fast-paced environment, responding to requests with urgency. Strong ability to manage time independently, prioritize tasks and meet deadlines successfully.
·  Communication Skills: Active listening and effective communication (both in writing and speech) with a global audience. Strong ability to work well with others in building positive, professional working relationships.
·  Problem-solving Skills: Strong ability for critical thinking and problem solving; with a growth-driven mindset, focused on learning and adapting to change.

Preferred Technical and Professional Expertise

·  Knowledge of IBM’s Pricing, S&S Renewals, Sales and/or Licensing Metric/Compliance process.
·  Knowledge of Trello/Monday.com, and/or RPA or other workflow technologies, ISC/Salesforce experience.