Implementation Specialist

Job description

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

·  Assist in gathering functional and business requirements from the client and translate them into a functional hosted solution design which meets customer needs, provides maximum solution value, and is within scope of Apptio products/services
·  Configure, test, and document Apptio dashboards and underlying data models to meet functional specifications
·  Work closely with other analysts and consultants in the organization to leverage skill sets and meet deliverable deadlines
·  Provide customer with end user training as needed
·  Collaborate with other departments in the company to ensure customer satisfaction and resolve issues in a timely fashion
·  Work with the product management and development organization to channel client feedback into future releases of the Apptio product suite
·  Work with content management to consolidate commonalities across customers into best practices and product templates

Required Technical and Professional Expertise
General
·  Self-starter – able to come up to speed on complex, difficult concepts with minimal assistance
·  Team player with solid communication and presentation skills
·  Ability to breakdown complex information into simple solution requirements
·  Strong to expert skills in data analysis/manipulation
·  Knowledge of enterprise IT organizational, business, and technical environments
·  Strong English written/ oral skills
Business Domain Focus
·  General understanding of basic financial concepts such as general ledger, budget, forecast and cost
·  General understanding of IT infrastructure concepts such as server, storage, virtualization and software applications

Preferred Technical and Professional Expertise

·  Technical Domain Focus
·  Experience with Apptio tool and certification
·  Experience with data dictionaries, data analysis and relational databases
·  Skilled at working with large data sets, quickly detecting and resolving data-related issues
·  Skilled at completing technical design via iterative mockups
·  Basic programming skills and data analytics e.g. HTML, SQL, Excel, Access, Business Objects, etc.