IMAC Coordinator-Distributed Client Services

Job description

The IMAC Coordinator will coordinate the delivery, installation, moves and changes of end users computer equipment and peripheral to include laptops, desktops, monitors and printers and host components. As IMAC Coordinator you will also maintain the forward supply inventory of assets on items to be deployed to or returned from end-users. You will ensure returned items are fit for service or prep for surplus and coordinate the active of tow others.
Job Responsibilities:
·  Image/ Re-image Laptop-Desktops
·  Manage Inventory
·  Pick Up equipment
·  Complete break FIX
·  Install applications
·  Create Accounts in Active Directory
·  Contact Vendor for service
·  Organize surplus for pick up
·  Assist with Service Calls
·  Work with antivirus
·  Replenish supplies for hardware\office
·  Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
·  Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.
·  May route calls to product line specialists, application, or system support specialists.
·  Maintains and updates records and tracking databases.
·  Alerts management to recurring problems and patterns of problems.

Specific Job Requirements

·  Demonstrated ability to build and maintain effective working relationships at all organization levels and with outside vendors. Must be able to negotiate and/or influence others in a positive/professional manner to gather support for the company s needs or to drive change.
·  Strong analytical and problem solving skills.
·  Strong working knowledge of financial control policies/audit procedures and an understanding of basic accounting principles.
·  Strong knowledge of inventory process controls in a warehousing/distribution environment.
·  Strong verbal and written communication including presentation skills.
·  Demonstrated ability to handle multiple tasks and competing priorities at the same time.
·  Ability to prioritize and set goals to achieve company objectives.
·  Strong planning skills including but not limited to projects, staffing and work processes.
·  Maintain a positive, team oriented attitude and instruct others in the proper met

Minimum Qualifications:
·  Experience in inventory control.
·  AA or equivalent + 3 years of related experience
·  ITIL V3 (would be a plus)
·  HDI
·  Tier II and/or Tier III HelpDesk support
Auto req ID

254661BR
Required Education

Bachelor's Degree
Role ( Job Role )

IMAC Coordinator
State / Province

ABU DHABI
Primary job category

Technical Specialist
Company

(0143) IBM Middle East FZ-LLC
Contract type

Fixed Term - Short Term
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GTS
Preferred Education

None
City / Township / Village

ABU DHABI
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  Demonstrated ability to build and maintain effective working relationships at all organization levels and with outside vendors. Must be able to negotiate and/or influence others in a positive/professional manner to gather support for the company s needs or to drive change.
·  Strong analytical and problem solving skills.
·  Strong working knowledge of financial control policies/audit procedures and an understanding of basic accounting principles.
·  Strong knowledge of inventory process controls in a warehousing/distribution environment.
·  Strong verbal and written communication including presentation skills.
·  Demonstrated ability to handle multiple tasks and competing priorities at the same time.
·  Ability to prioritize and set goals to achieve company objectives.
·  Strong planning skills including but not limited to projects, staffing and work processes.
·  Maintain a positive, team oriented attitude and instruct others in the proper met
Country/Region

UAE
Preferred Technical and Professional Experience

N/A
Secondary Job Category

Technical Services Specialist
Eligibility Requirements

·  Eligible to work in the UAE
Position Type

Early Professional
Early Professional Track

No Track
Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.
New Collar Role

No
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About Business Unit

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
About IBM

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