[IJDS] Salesforce Technical Specialist

Job description

Introduction
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.
You’ll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you’ll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your Role and Responsibilities

*This position is for IBM Japan Digital Services, Ltd. (IJDS).

You will be responsible for planning, development, operation, and maintenance of systems for customers implementing Salesforce. Although some of the work will be for companies which have already implemented Salesforce, you will mainly be responsible for delivery to customers who are newly implementing Salesforce.

You will listen to the customer's requirements, and based on your knowledge and experience with Salesforce, you will work with the customer to determine how to implement the system with Salesforce. You will be in charge of upstream processes such as customer negotiation and requirement definition and implement them while utilizing offshore resources.

Your primary responsibilities include:

·  Planning of improvement themes
·  Requirement definition
·  Design/development/testing
·  Release support
·  Failure response (root cause investigation and formulation of response policy), etc.

Required Technical and Professional Expertise

·  Ability to communicate smoothly in Japanese with clients and project members
·  Experience in Salesforce implementation, development, operation and maintenance

Preferred Technical and Professional Expertise

·  Salesforce certification
·  Experience in creating reports and dashboards
·  Team leading and management experience