[IJDS] Salesforce Technical Specialist

Job description

Introduction
As a Package Consultant at IBM, get ready to tackle numerous mission-critical company directives. Our team takes on the challenge of designing, developing and re-engineering highly complex application components and integrating software packages using various tools. You will use a mix of consultative skills, business knowledge, and technical expertise to effectively integrate packaged technology into our clients' business environment and achieve business results.

Your Role and Responsibilities

*This position is for IBM Japan Digital Services, Ltd. (IJDS).

You will be responsible for planning, development, operation, and maintenance of systems for customers implementing Salesforce. Although some of the work will be for companies which have already implemented Salesforce, you will mainly be responsible for delivery to customers who are newly implementing Salesforce.

You will listen to the customer's requirements, and based on your knowledge and experience with Salesforce, you will work with the customer to determine how to implement the system with Salesforce. You will be in charge of upstream processes such as customer negotiation and requirement definition and implement them while utilizing offshore resources.

Your primary responsibilities include:

·  Planning of improvement themes
·  Requirement definition
·  Design/development/testing
·  Release support
·  Failure response (root cause investigation and formulation of response policy), etc.

Required Technical and Professional Expertise

·  Ability to communicate smoothly in Japanese with clients and project members
·  Experience in Salesforce implementation, development, operation and maintenance

Preferred Technical and Professional Expertise

·  Salesforce certification
·  Experience in creating reports and dashboards
·  Team leading and management experience