IBM Lithuania Graduate Program - System Services Representative
Vilnius, LITHUANIA IT development
Job description
·Diagnosing and troubleshooting hardware problems for IT devices (Networking, Storage, Servers and PCs)
·Collecting required information and communicating with higher level support team for more complex issues
·Representing IBM when communicating to the clients including phone, e-mail and face to face
·Traveling from time to time to provide on-site support in order to build sustainable relationship and trust with customer accounts
·Dealing with internal / external tools in order to effectively handle customer tickets
Auto req ID
261424BR
Required Education
Associate's Degree/College Diploma
Role ( Job Role )
System Services Representative
State / Province
VILNIAUS APSKRITIS
Primary job category
Product Services
Company
(0394) IBM Lietuva
Contract type
Fixed Term - Long Term
Employment Type
Full-Time
Is this role a commissionable/sales incentive based position?
No
Travel Required
Up to 10% or 1 day a week
IBM Business Group
GLMKT
Preferred Education
Bachelor's Degree
City / Township / Village
VILNIUS
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise
· College degree in IT or other related field
· High customer and service orientation
· Valid driver license
· Strong communication skills
· Fluency in Lithuanian
· Written and spoken English, not less than B1/B2 level
Country/Region
Lithuania
Preferred Technical and Professional Experience
· Bachelor's degree in IT or related field
· Ability to multitask, prioritize and manage time effectively
· Practical experience in solving hardware/software problems for IT devices
· Technical IT related certificates
Secondary Job Category
Other Product Services
Eligibility Requirements
-
Position Type
Early Professional
Early Professional Track
Industry Early Professional
Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.
New Collar Role
Yes
Introduction
System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation.
Monthly Salary ranges (Bruto): 2000 Eur to 2200 Eur.
Your Life @ IBM
What matters to you when you're looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
About IBM
IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.