[IBM Japan] Technical Account Manager(TAM/Automation Support)

Job description

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
Technology Expert Lab Essential Services is seeking a Delivery Consultant to support the maintenance of systems built using IBM software products. This is an opportunity to join an organization that works with customers and IBM product support departments to address and resolve issues in response to customer inquiries about IBM products and support for IBM product upgrades.
Technology Expert Lab Essential Services provides responsive support to customers through extensive product knowledge of IBM software products and an understanding of the customer environment. The primary mission of this position is to facilitate communication between the customer, IBM product support and product development departments to provide information on product fixes and security patches that have an impact on the customer's environment for preventive maintenance and problem resolution in the event of an outage.
Your primary responsibilities include:
•Collaboration with internal product specialists, IBM product support, and overseas product development departments.
•Preventive maintenance support.
•Provide problem resolution/escalation support when problems/failures occur.
•Remote standby during service-in and version upgrades of customer systems (including holidays and late nights in some cases).
•Reporting to customers regarding products and failures.
•Collaborate with domestic and international product support and product development departments and to work on a global basis.
•Gain broad skills in a specific product or solution area.

Required Technical and Professional Expertise
Japanese speaking/listening/writing/reading skill is mandatory.
please submit Japanese CV on your entry.
•Fluent in Japanese for customer communication.
•Technical troubleshooting and negotiation skills.
•Effective written and virtual communication with global teams.
•Experience in system operations, upgrades, support, and customer interaction.
•Cloud and container infrastructure (e.g., AWS, Azure, IBM Cloud, Kubernetes/OpenShift)
•Red Hat-related expertise

Preferred Technical and Professional Expertise
•IBM Workload Scheduler (IWS).
•IBM's Cloud Pak for Integration (MQ, APIC).
•IBM's WebSphere Application Server (Traditional, Liberty) maintenance and development.
•IBM Integration Bus (IIB).
•DataPower.
•Netcool.