Technical Account Manager/IBM Guardium AVP

Job description

IBM seeks to hire a Technical Account Manager/IBM Guardium Accelerated Value Program for the worldwide Accelerated Value Program (AVP). AVP offers its software customers the highest level of service and support for IBM Security software by building close relationships and a demonstrated understanding of a customer's IT environment, business drivers, and competitive needs.

The ideal candidate will have the following skills and experience:
·  The candidate will have demonstrated people management skills, the ability to work with a group of peers, be capable of leading a driven team spread across multiple IBM and client sites. The candidate must also have customer satisfaction as their driving influence and have a technical support background. This position requires knowledge of the IBM Security portfolio, support process and be technically skilled specifically in the IBM Guardium product.
·  The candidate will have demonstrated written and verbal communication skills, make a positive impact on morale and climate, as well as demonstrate flexibility, adaptability, and ownership.
·  Must be able to respond to our goals and customer needs with a sense of urgency and yet calmly defuse escalations. Complex project management, cross-organization negotiations, and multi-tasking are required on a daily basis.
·  Demonstrated skills in communication, taking initiative, negotiation, software technical background, critical situation management, client facing, business acumen, driving optimal results for clients and IBM are required.
·  Demonstrated ability to develop a conceptual understanding of client business objectives and drivers and how these might be best addressed by IBM Software and strategic solutions including Social, Mobile, Analytics, and Cloud. CSUSWDevSupport
Auto req ID

54059BR
Required Education

High School Diploma/GED
Role ( Job Role )

Customer/Partner Engagement Leader
State / Province

DISTRICT OF COLUMBIA
Primary job category

Software Development & Support
Contract type

Regular
Employment Type

Full-Time
ERBP

Is this role a commissionable/sales incentive based position?

No
Travel Required

Up to 10% or 1 day a week
IBM Business Group

Security
Preferred Education

Bachelor's Degree
City / Township / Village

WASHINGTON
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  At least 6 months experience in IBM Guardium.
·  Top Secret clearances ("TS", clearance).
Skill-keywords

Guardium, AVP, Accelerated Value Specialist,Security, Clearance,Technical Account Manager
Country

United States
Preferred Technical and Professional Experience

·  At least 2 years experience in IBM Guardium.
·  Sensitive compartmented information (SCI) Clearance.
Secondary Job Category

Unassigned
Eligibility Requirements

·  US Citizenship.