[IBM Japan]Cloud Technical Account Manager_Apptio

Job description

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
You:
As a Cloud Technical Account Manager, you will act as a trusted advisor to Apptio’s Cloud customers by enabling them to use Apptio’s Cloud products to achieve their business objectives. You will leverage a strong technical background and business acumen to understand customer requirements and translate those requirements into how to configure the Apptio suite of products in order to drive meaningful value for each customer. You will have good project management and stakeholder management skill sets and thrive in a fast paced and innovative environment.

You’ll partner with customers to develop and execute success plans: organizational, programmatic and technical strategies to meet their business objectives and stakeholder goals. Further, you will recommend best practices and organizational changes to accelerate their onboarding and adoption plans. You will also act as a customer advocate for product features and requirements.

We are looking for someone to join a team of people who are bright, proactive and passionate about making their customers wildly successful. This person loves working with customers, guiding them, answering questions, and building great relationships with rapport and credibility. The Cloud Technical Account Manager has a strong technical aptitude, who loves to problem solve, and enjoys being challenged by complex technical questions. The Cloud Technical Account Manager will be the primary point of contact for product adoption with a focus on increasing the customer’s time to value. You will deliver technical guidance and best practices on the Apptio products through mentoring on solution design, performance and scalability.

Us:
Our Cloud Technical Account Managers help customers transform their IT organizations by helping them understand how to design and deploy an effective Cloud Cost Management strategy leveraging Apptio’s suite of Cloud Products and services, and ensure that customers are able to maximize their investment.

The Cloud Technical Account Manager will manage a portfolio of customers with a focus on optimizing their current capabilities and expanding their use cases by providing them with deep technical mentoring in support of their Cloud initiatives on their roadmap. Success is measured from the renewal of the Apptio solution. The Technical Account Manager will form close partnerships with our Account Managers, Sales, Product Management, Engineering and Support teams to contribute to the ongoing success of our customers, as well identify upsell opportunities.

Required Technical and Professional Expertise
Basic Requirements:
B.S. Computer Science, an Engineering degree, or equivalent practical experience
3+ years solid experience in a Technical consultant, Product specialist or Technical analyst role for medium to large-scale business software implementation projects
At least 1 year of customer account management experience
Previous experience in Managed Services is preferred however, consulting experience or professional services experience is acceptable
High-level knowledge of enterprise IT organizational, business, and technical environments
ITIL or equivalent & Project management skills and experience a plus
Ability to travel

Essential Skills:
Comfortable learning new products and processes
Client-focused attitude
Ability to communicate and present effectively over the telephone, via web-based presentations and/or in person
Strong Attention to Detail and Excellent analytical, data analysis, & problem-solving skills
Strong relationship building skills with customers and across company departments
Excellent organizational skills and ability to multi-task across multiple streams of work
Proactive, Resilient and resourceful when solving complex problems
An understanding of customers business initiatives and FinOps best practices
Excellent communication, listening, presentation, and writing skills
Ability to work well with others in a high-pressure environment
An outgoing, focused and organized person with a strong will to succeed

Technical Skills:
Knowledge of public cloud service providers such as AWS, Azure and Google
Infrastructure Operations experience
Strong to expert skills in data analysis/manipulation
Hands-on experience with relational databases and data modeling
Ability to quickly comprehend complex spreadsheets/data to streamline the underlying processes into the Apptio solution; versed in formulaic logic (e.g., Excel).
Knowledge and application of relational database concepts
Skilled at working with large data sets (in Excel, Access, Flat Files), quickly detecting and resolving data-related issues

Preferred Technical and Professional Expertise
N/A