IAM Security Delivery Specialist

Job description

Introduction
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your Role and Responsibilities
As a Service Specialist, you are the face of IBM for our customers. Your clients’ success depends on your ability to understand their needs and respond to requests for new services. This role is an integral part of both account planning and delivering support strategies, working to proactively monitor problems, change processes, and handle issues to ensure our customers success.

As Security specialist you are responsible for Identity and access management (IAM) that covers products, processes, and policies used to manage user identities and regulate user access within an organization:
- Troubleshooting L1/L2 level issues such as user/admin rights provisioning, Privileged admin rights, server/system/app onboarding, audit logs, certification campaigns, event analysis, etc.
- IAM policy configuration, rules, RBAC management.
- Mandatory to hold experience working in any IGA or PIM/PAM product (Sailpoint, IBM, Saviynt, CyberArk, BeyondTrust, Microfocus, CA, Thycotic, etc.)
- Converting certificates into different format based on requirement.
- Resolving issues/tickets related to certificate management (Only internal certificate)
- Performing daily health checks of all IAM products (BAU).
- Daily/Weekly/Monthly scheduled and on demand out of box reporting.
- Troubleshooting issues that are assigned via incident/Service requests.
- Working with end user to troubleshoot on any IAM related issues.
- Monitor the ticketing tool (SNOW/Jira etc..) and ensure to respond and resolve the incidents as per the SLAs.
- Contribute to SOPs/Runbook/KEDB in keeping process & documentation up to date.
- Ready to work in 24×7 shifts

Required Technical and Professional Expertise

·  previous experience in Identity and Access Management / Privilege Access Management.
·  Hands on experience with any IAM products like Sailpoint, IBM, Saviynt, Cyberark, Beyond Trust, Microfocus, CA or similar.
·  Good to have experience working on various application protocols (SAML, OpenID) – SSO
·  Knowledge on any programming/scripting languages (Java/Javascript/VBScript/Powershell, etc.)
·  Exposure of LDAP/AD, SSH, RDP, HTTP
·  Basic understanding of Database and Queries

Preferred Technical and Professional Expertise

·  One or more security certifications CEH, Security+, GSEC, CISSP, etc
·  Hands on experience working with Microsoft Azure, AWS or other public Cloud technologies.