I/Tap Support Service Representative

Job description

Position Summary and Responsibilities:

Hardware break / fix in support of existing TSS contracts. Projects and roll-outs.

Primarily responsible to perform post sale maintenance and services for IBM and other vendor equipment at IBM customer locations. Acts as a technical interface to customers for hardware support and the delivery of operational services as required by the customer. Performs technical service and/or post sale support for hardware. Performs services activities including systems assurance, installation team, account management, basic problem determination, discontinuance and relocation for IBM and non-IBM systems. Using established and varied techniques and procedures, performs problem determination and problem solving to resolve customer hardware and software operational situations.

Possesses the knowledge and training necessary to perform as an electronics technician prior to becoming an SSR. The position requires a comprehensive knowledge of electronics, good mechanical aptitude, and the ability to properly use tools and test equipment. Both written and spoken communication skills are a position requirement, as is the ability to follow written or spoken directions and to provide information to others in a clear and concise manner.

Has a basic understanding of and is able to articulate IBM's technical support delivery methodology, particularly as it relates to base and enhanced support.

Auto req ID

116036BR
Required Education

Technical Diploma
Role ( Job Role )

Customer Service Representative
State / Province

NEWFOUNDLAND AND LABRADOR
Primary job category

Technical Specialist
Contract type

Fixed Term - Short Term
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

Up to 100% or 5 days a week (home on weekends - based on project requirements)
IBM Business Group

GTS
Preferred Education

None
City / Township / Village

ST. JOHN'S
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  Technical diploma, experience in PC and printer repair.
·  Customer skills for customer facing role.
·  Professional communication skills.
·  Min 2 years experience in a Service delivery environment

Country

Canada
Preferred Technical and Professional Experience

·  Experience with repair of IBM and Lenovo products would be beneficial.
·  Printer repair and ATM experience would also be beneficial
Secondary Job Category

Technical Services Specialist
Eligibility Requirements

·  Legal Working Status
Position Type

Early Professional
Early Professional Track

No Track
New Collar Role

No