HR170171 - HR Practitioner - Contact Center Representative

Job description

The HR Service Administrator has the responsibility for a process administration within a country or across several countries for one or more assigned HR processes. The employee uses judgment in choosing the task/routine

This role encompasses HR Generalists and HR Specialists. They handle individual queries through calls and e-mail from all their customers (client employees and managers). Topics include, but are not limited to, Compensation & Benefits, Workforce Management, Skills Learning. The HR Generalists perform 1st level support and receive the queries first through direct calls and e-mails. The HR Specialists perform 2nd level support and handle more difficult, time consuming or special queries. This involves working closely with client HR teams in various countries. The employee prioritizes tasks and chooses the best method. Performs first level of support for HR related queries through calls and e -mail from the client (client employees and managers ) specifically regarding travel and expense processing

Skills:

Environment:
Experience in several main activities and working knowledge of interrelated activities. Awareness of department activities.

Communication/Negotiation:
Exchanges general business, customer technical information. Seeks or gives explanations and verifies comprehension.

Problem Solving:
Use specialized tools, techniques, procedures to identify, understand, and resolve various job-related problems. May recommend adjustments or improvements to established.

Contribution/Leadership:

Responsible for a variety of tasks within well established procedures.

May set work schedules individually, or as a team member.

Activities are subject to general instruction or direction.

Provides practical assistance.

Impact on Business/Scope:

Accountable for individual results and for the impact of the results on the team and on interrelated activities.

Auto req ID

102098BR
Required Education

Bachelor's Degree
Role ( Job Role )

HR Contact Center Representative
State / Province

ANY
Primary job category

Human Resources
Contract type

Fixed Term - Long Term
Employment Type

Full-Time
ERBP

Yes
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GBS
Preferred Education

Bachelor's Degree
City / Township / Village

ANY CITY
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

Minimum 1 years of work experience in relevant fieldFamiliar with MS Office applicationsFamiliar with SAP (desirable)Ability to deal with highly personal, confidential information
Skill-keywords

Good English communication skills
Country

Philippines
Preferred Technical and Professional Experience

Problem Solving:Use specialized technical knowledge to identify ,evaluate, and resolve various interrelated problems from several sources.Recommends improvements to established procedures.Contribution/Leadership:Responsible for a variety of interrelated processes within well established procedures.Responsible to set work schedules individually or as a team member.Process is monitored as required.Provides technical guidance.
Secondary Job Category

Business Outsourcing Delivery - Human Resources
Eligibility Requirements

Impact on Business/Scope:Accountable for individual results and for the impact of the results on the team, interrelated activities, or project.
Position Type

Early Professional
Early Professional Track

No Track
New Collar Role

No