HR Professionals - Japanese Bilingual

Job description

Introduction
The HR Service Administrator is an integral part of IBM and HR. Your goal is to create an outstanding employee experience for IBMers by delivering HR-related services and supporting our employees as they support our customers and clients. Help IBMers to build their career by providing them with a personalized experience. In this role, you can be part of a team that works with all areas of our global organization and is empowered to achieve goals that align with IBM strategy.

Your Role and Responsibilities

Employee Data Management
·  Inputs and processes employee data in the HR System to provide accurate and timely information to a variety of HR Services
·  Provides services that relies on the processed employee data to meet the demand of the Service Level Agreement (SLA)
·  Provides solutions to issues brought up by the contact center according to policy guidelines set
·  Processes may be inclusive of but are not limited to the following:
·  Document Indexing (Planning & Scheduling Team) – Sorting and assignment of correct work queue according to document type information
·  Dispatcher (Planning & Scheduling Team) – assignment to practitioner/ processor correct work and volume allocation
·  Data Entry – Complex processing of Transfers, Department and Org Changes, etc.
·  Reporting – Generation of standard/regular and ad hoc reports
·  Reviews validity and completeness of requests
·  Provides data for any internal business controls team as required.
·  Ensure compliance to the client’s existing standards.
·  Implements and follows internal control measures and supports monthly compliance testing to ensure that processes meet business controls requirements
·  Create, update and review documentation related to processing, reports and job aids used to manage data into the HR database
·  Provides regular/scheduled and ad hoc reporting services to end-users and ensures deliverables are submitted timely and accurately as per Service Level Agreement (SLA) with the clients
·  Conducts analysis in ad hoc report requests to be able to provide concise and correct information to requestor
·  Act as first level interface with end-users on reporting inquiries and issues
·  Log all report transactions and completed tasks in the tracking Sheet
·  Submits regular data feed file requirements to Global and/or data warehouse contact
·  Reading, Writing, Speaking and Listening in Japanese and English languages Learning
·  Responsible for Event Management for simple events. General tasks include: Registration management, Mandatory Learning Questionnaire, Completions, Session creation/update/cancellation, course creation/update and other repeatable tasks.
·  Query Management
·  Answers general simple email inquiries.
·  Mandatory Learning Questionnaire
·  Session Creation/update/cancellation
·  Course creation/update
·  Ensures that desktop procedures/job aids are up to date
·  Create RCAs (if necessary) for any task related misses
·  Ensures that desktop procedures/job aids are up to date
·  Responsible for the setting-up of Instructor-led online classes and the handling of pre-, in-, and post-session facilitation duties.
·  Timely dispatch of requests if needed
·  Validate completeness and correctness of requests
·  Create Virtual class / event in the appropriate tool
·  Timely communication with clients or stakeholders or key dependencies for any required information related to request or any problems encountered
·  Provide logistic support to an event:Run rehearsals with contact and/or presenters and perform orientation during actual live virtual class.
·  Assist in technical difficulties through basic troubleshooting
·  Perform basic troubleshooting in the virtual environment or work with Technical Support to help resolve the higher level of technical difficulties
·  Assist presenters and participants during virtual events
·  Distribute materials and joining instructions to participants
·  Timely and accurate communication of advertisements to clients
·  Other adhoc requests
·  Completion requirements such as collecting billing information
·  Generate reports as required
·  Reading, Writing, Speaking and Listening in Japanese and English languages

PHCON23

Required Technical and Professional Expertise

·  Candidate must possess at least a Bachelor’s/College Degree, preferably Human Resources or equivalent
·  Similar work experience of at least 1- 2 years especially in a BPO or similar fast-paced setting
·  Good English Communication(verbal & non verbal)Skills
·  Basic computer and internet navigation skills
·  Amenable to working in shifting/night schedule
·  Intermediate in MS Excel
·  Fluency in Reading, Writing, Speaking and Listening of Japanese and English languages

Preferred Technical and Professional Expertise

·  ERP working experience
·  Ability to prioritize tasks, manage multiple priorities and tight deadlines
·  Highly organized, analytical, results-oriented and has keen on details