HR Delivery Process Owner (UPA, Quezon City, PH)

Job description

The HR Delivery Process Owner is responsible for working with Hiring Managers and providing customer satisfaction with IBM's RPO services. The HR Delivery Process Owner will work closely with the client, IBM's operation management, and staff. The person in this role will define, develop, plan and implement recruiting strategies to provide a qualified candidate pool. This role requires project management and recruiting experience to meet customer satisfaction goals.

Responsibilities:
·  Works with client Hiring Managers and business unit leaders to define and document hiring forecasts
·  Upon approval of a new requisition, partner with recruiters to work with hiring manager to set expectations and requirements
·  Work within predefined recruitment processes while monitoring that process and the work of recruiters handling it to identify, recommend areas for improvement, and to ensure best practices at all times
·  Manage the distribution of work amongst recruiters
·  Serve as the 1 st escalation point for recruiters
·  Interpret data and identify trends
·  Improve the operations report structure and/or model new reports
·  Improve upon current documentation standards and quality control
·  Ensure client SLAs and other deliverables are met and reported on a regular basis to management
·  Utilize Applicant Tracking System (and other program tools)
·  Participate in client meetings at the direction of the Operations Director and/or Client Relationship Director
·  Keep Applicant Tracking System (ATS) updated at all times
·  Perform other miscellaneous duties as required by management
Auto req ID

275956BR
Required Education

Bachelor's Degree
Role ( Job Role )

HR Delivery Process Owner
State / Province

NATIONAL CAPITAL REGION (MANILA)
Primary job category

Human Resources
Company

(0856) IBM Business Services
Contract type

Regular
Employment Type

Full-Time
ERBP

Yes
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GBS
Preferred Education

Bachelor's Degree
City / Township / Village

QUEZON CITY
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  At least 3 years experience in RPO
·  At least 2 years experience building relationships and consulting with Hiring Managers through the open requisition, sourcing, debrief and offer stages
·  At least 2 years experience in computer skills including in-depth internet knowledge and proficiency in Word, Excel, Power Point, Internet, and database applications
·  Bachelor's degree
·  Fluency in English
·  ATS management experience

Country/Region

Philippines
Preferred Technical and Professional Experience

·  At least 2 years in a supervisory role
·  At least 1 year of healthcare industry experience
Secondary Job Category

Business Outsourcing Delivery - Human Resources
Eligibility Requirements

N/A

Position Type

Early Professional
Early Professional Track

Industry Early Professional
Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.
New Collar Role

No
Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Life @ IBM

What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.
About Business Unit

IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
About IBM

IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.