HR Delivery Process Owner
Internship Quezon City (District IV)
Job description
The HR Delivery Process Owner is responsible for the leadership of a designated process / service line.
Their key responsibilities are in the areas of process co-ordination and process development.
They are responsible for ensuring that a continuous improvement plan for their service, including use of Six Sigma, is in place.
They are responsible for optimizing performance against Service Level Agreements; they may have budget responsibility; they are responsible for developing leadership expertise / SME knowledge in their service line.
They are responsible for project management, portfolio, transformation initiatives, compliance (business controls, internal controls, separation of duties, compliance testing) and also have ownership of the Business Continuity Plan.
Issue Management
• Acts as the SPOC in investigation and resolution of client escalations
• Interface with Account Management team
• Applies Root Cause Analysis (RCA) to issues/misses and generates an appropriate and effective solution in order to prevent the same miss and satisfy the client
• Conduct RCA deep dive, logging issue in Issue Management systems
Projects
• Process or Project Changes / New Scope or Descope of Process – solutioning
• Provide support to the Ops Managers to review and sign-off all process-specific transition works
• Analyze how complex requests from clients can be addressed and communicate result to team
• Achieve operational efficiencies to improve productivity and reduce costs
• Drive programs to achieve quality and continuous improvements
• Work hand-in-hand with leaders of Transformation projects
• Identify requirements by coordinating with HR IT and raising service request tickets to customize functions in the different HR systems (e.g. PeopleSoft, SAP, AdviseHR)
• Identifies and test User Requirements as it pertains to the system
Training
• Work hand-in-hand with the Domain Trainer, Peer-Trainers to provide training to new Practitioners on the current processes and practices
• Acts as the team's process expert and provides mentorship to the rest of the resources on overall Employee Data Management processing and concepts.
Auto req ID
310069BR
Required Education
Bachelor's Degree
Role ( Job Role )
HR Delivery Process Owner
State / Province
NATIONAL CAPITAL REGION (MANILA)
Primary job category
Human Resources
Company
(0856) IBM Business Services
Contract type
Regular
Employment Type
Full-Time
ERBP
Yes
Is this role a commissionable/sales incentive based position?
No
Travel Required
No Travel
IBM Business Group
GBS
Preferred Education
Bachelor's Degree
City / Township / Village
QUEZON CITY
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise
· Bachelor's Degree required
· 3-6 Years of experience in the same field
· Proficient in Microsoft Office applications such as Word, Excel & PowerPoint
· Knowledge of and experience with SAP, Peoplesoft, and other HRMS applications is an advantage
Country/Region
Philippines
Preferred Technical and Professional Experience
Leadership: Above Average ability to effectively lead a team to achieve common goals, with passion for quality, and ownership in accomplishing challenging tasks
Project Management: A bove Average applied knowledge of Project Management Skills.
Analytical and Problem Solving Skills: Excellent Ability to analyze errors/complex situations and implement appropriate solutions and preventive action plans for the team
Interpersonal Skills: Above Average ability to build rapport and effective business collaboration/relationships with key customers and contacts
Communication Skills: above Average Level; confident and able to communicate and influence people at all levels
Values: with unquestionable integrity, able to deal with highly personal, confidential information
Maturity: Excellent ability to maintain composure under pressure. High level of maturity and sense of responsibility.
Secondary Job Category
Business Outsourcing Delivery - Human Resources
Position Type
Early Professional
Early Professional Track
No Track
Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.
New Collar Role
No
Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Life @ IBM
What matters to you when you're looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
About IBM
IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.