Global Service Planner

Job description

Global Service Planning is an integral part of TSS business, working with the product development teams and service delivery teams to enable and ensure a new product is serviceable and the global delivery teams are ready. The global service planner drives product serviceability improvements, assess service costs, define process, develop a consistent worldwide service strategy and ensure the fix delivery plan meets customer requirements. The IOT service delivery planners work with the local processes and resources to reliably implement the service delivery strategy. All service planners have a view of customer expectations and TSS service capabilities. The role is highly technical and requires product knowledge and interfacing with the product / Brand and service planning/delivery teams. The service planning representative is the primary focal point for all post-sale technical support items as well as for Product Life-Cycle, and is the liaison to the service delivery teams.
Auto req ID

35875BR
Required Education

Bachelor's Degree
Role ( Job Role )

Service Planning Representative
State / Province

SOFIA
Primary job category

Product Services
Contract type

Regular
Employment Type

Full-Time
ERBP

Yes
Is this role a commissionable/sales incentive based position?

No
Travel Required

Up to 10% or 1 day a week
IBM Business Group

GTS
Preferred Education

Master's Degree
City / Township / Village

SOFIA
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  At least 1 year knowledge and experience with one of the following hardware product lines: - IBM Power
- IBM Storage
- IBM Mainframe
·  Knowledge and experience with IBM Operating System and hardware functional specifications
·  Basic knowledge and clear understanding of HW/SW warranty vs. HW/SW maintenance
·  At least 2 years experience in communication / organization skills, good negotiator and easy to work with
·  Ability to work in a global team environment as well as independently to prioritize and balance workload commitments within defined schedules
·  Detail oriented and client focused
·  Flexible; Able to work in changing conditions and with changing target dates
·  English: Fluent

Country

Bulgaria
Preferred Technical and Professional Experience

·  Master's degree
·  At least 1 year experience in Project management background
·  Bachelor's degree (Technical)
Secondary Job Category

Other Product Services
Eligibility Requirements

Work eligibility/permit